PRIVACY POLICY 🔏

Privacy Policy

Date : October 12, 2023

1. What Information Do We Collect About You?

2. How Do We Use Your Information?

3. Who Do We Share Your Information With and Why?

4. Use of Advertising Services With Free VPN Products

5. Security

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At Stealth Jave (“Black Tunnel+”, “we”, “us”, or “our”), we believe it’s important that everyone, regardless of their situation, can obtain secure and private access to the internet. We always aim to provide this access without compromising the privacy of our customers.

This Privacy Policy describes our privacy practices across all of our products, services, apps, and websites that link to this policy (we refer to these collectively as our “services”).

Product Privacy Notices

Certain services may process data differently or in additional ways compared to other services that we note in Product Privacy Notices specific to such services, in product documentation, or inside products themselves at places where such information is relevant. Please refer to these Products Privacy Notices to better understand our privacy practices for each product: 1. VPN Product Privacy Notice

1. What Information Do We Collect About You?

This section describes the various categories of personal data (aka ‘personal information’) we collect from and about you. This information is not collected in all situations, but only in specific product-specific situations. For example, as noted in our VPN Products Privacy Notice, our VPN services only collect a limited amount of personal data, and specifies that the browsing history associated with any websites or apps visited during a VPN session are not connected to any customer information, unless the customer provides their identity and associated information as part of a customer support request.

1.1. Information You Provide to Us

Account Information. Some services require, or allow you to create, an account before you can access them. As part of registering for an account, we may collect information such as your name, username, email address, and password.

Billing and Payment Information. In order to purchase a service, you may need to provide us with details such as billing name, billing contact details (street addresses, email addresses), and payment instrument details. Our payment processing partners process this basic billing information for payment processing and refund requests.

Communications and Submissions. You may choose to provide us with information when you communicate with us (e.g. via email, phone, or chat for support or to inquire about our services), including when you fill out an online form, respond to surveys, provide feedback, post comments to our website, participate in promotions, or submit information through our services.

1.2. Information collected when you use our services

Usage information. We collect information about how you interact with our services, including when you visit and use our websites or apps, app features are used, and when and for how long you use our services. We may use cookies and/or other technologies to collect this information. See below for more information.

Device information. We collect information from and about the device you use to access our services, including about the browsers and TouchVPN apps you use to access our services. For example, we may collect device or mobile advertising identifiers, browser types, device types and settings, operating system versions, mobile, wireless, and other network information (such as internet service provider name, carrier name and signal strength), and application version numbers. We may use cookies and other technologies to collect this information. See below for more information.

Diagnostic information. We may collect information about the nature of the requests that you make to our servers,such as what is being requested, information about the device and app used to make the request, timestamps, and referring URLs. Location information. Unless otherwise expressly stated or with your consent, we do not collect your location information based on your device’s GPS or other device sensor data. However, we may collect your approximate location by calculating an imprecise latitude and longitude based on your IP address to provide you with better service (e.g. to connect you to the nearest and fastest VPN server).

VPN-Specific Information. Our VPN products do not log any information that associates your account credentials or identity with your VPN session activity. We do not maintain any records that show what websites you were browsing or apps accessed through a VPN connection. However, we will;

Record the amount of bandwidth used in a VPN session

Identify the locations of the VPN servers utilized

Collect similar diagnostic information as referenced above.

Ask you to rate your connection and provide some more detailed survey information if you are not satisfied with the service. This information is not tied to a specific user.

We may also assign your device a ‘hash’, which is a random ID generated when you first launch one of our VPN apps. Device hashes are not linked to VPN browsing activity or user identity, but may be used to measure individual user activity.

See the VPN Products Privacy Notice for more information.

1.3. Information Provided to Us by Third Parties

If you are invited to use any of our service, the person who invited you may submit your personal data, such as your email address or other contact information.

Third Party Accounts. Some services may allow you to register an account using a third party account (such as a Google or Microsoft account). If you do so, that third party may send us some information about you that they have. You may be able to control what information they send us via your privacy settings for that third party account.

Threat Information. We receive information from reputable members of the security industry who provide information to help us to provide, develop, test, and improve our services (for example, lists of malicious URLs, spam blacklists, phone number blacklists, and sample malware). Some of this information may contain personal data on an incidental basis.

2. How Do We Use Your Information?

We use the information we collect for various purposes described below. For visitors from the European Economic Area (EEA) or U.K., please also note our lawful basis for each processing activity below;

To provide, maintain, troubleshoot, and support our services. We use your information for this purpose on the basis that it is required to fulfill our contractual obligations to you. Examples include;

For our VPN products, using information about how much bandwidth you use and how long you use our services in order to provide the services in accordance with a plan to which you have subscribed;

For our digital threat platform; using threat and device information to determine whether certain items pose a potential security threat; and

Generally to ensure the proper functioning of our services.

For billing and payment purposes. We use your information in order to perform billing administration activities and process payments, which are required to fulfill our contractual obligations.

To communicate with users and prospective users. We use your information to communicate with you, including by responding to your requests, and sending you information and updates about our services. We may do this in order to fulfill our contract with you, because you consented to the communication, or because we have a legitimate interest in providing you with information about our services.

To improve our services. We want to offer you the best services and user experiences we can, so we have a legitimate interest in continually improving and optimizing our services. To do so, we use your information to understand how users interact with our services. Examples: we analyze certain usage, device, and diagnostic information to understand aggregated usage trends and user engagement with our services (and, for example, invest in technical infrastructure to better serve regions with increasing user demand); we may use device and threat information to conduct spam, threat, and other scientific research to improve our threat detection capabilities; we review customer feedback to understand what we could be doing better.

To develop new services.We have a legitimate interest in using your information to plan for and develop new services. For example, we may use customer feedback to understand what new services users may want.

To market and advertise our services. We may use your information to provide, measure, personalize, and enhance our advertising and marketing based on our legitimate interest in offering you services that may be of interest. Examples: we may use information such as who or what referred you to our services to understand how effective our advertising is; we may use information to administer promotional activities such as sweepstakes and referral programs. Note that our VPN products do not use your VPN browsing activity for these purposes and we do not maintain any records that show what you were browsing or accessing through a VPN connection.

To prevent harm or liability. We may use information for security purposes (such as to investigate security issues or to monitor and prevent fraud) and to prevent abuse. We may do this to comply with our legal obligations, to protect an individual’s vital interests, or because we have a legitimate interest in preventing harm or liability to TouchVPN and our users. For example, we may use account, usage, and device information to determine if an entity is engaging in abusive or unauthorized activity in connection with our services.

For legal compliance. We may use your information as required by applicable law, legal process, or regulation. We may also be compelled by a contract or court to provide certain information necessary to our business partners in order to fulfill the terms of a business agreement. To learn about our practices regarding sharing your information with third parties for legal compliance purposes, see Section 3.1 below. We also use your information to enforce our legal rights and resolve disputes.

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