Not Cool WHMCS
They need a system to separate pro's from n00bs. I had a very simple question. I have been using WHMCS for many years. The account I am posting about is relatively new. 
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I get it, the problem is much easier to resolve if you have login details. My problem is, the support person never checked my URL and sent a automated response. Here is what happened : https://twitter.com/SharkBackup/stat...33737300234240 . ****You have to read bottom to top on their posts.

Thanks for your comments, our support team always tries to provide relevant suggestions to help configure your WHMCS installation, and I'm pleased we were able to reply and follow-up to your ticket quickly.
However to troubleshoot some issues we do just need to take a look for ourselves. Because the software is hosted on your server, we do need you to grant us access for that.

If none of the suggestions we've provided in your support ticket do the trick, please don't hesitate to securely provide the credentials in the ticket and reply back. We'll be pleased to keep working on the issue until it's resolved to your satisfaction.

You have to read bottom to top on their posts.
Can't. That doesn't appear to exist when I use the link.
Move over, coffee, this is a job for alcohol!
They need a system to separate pro's from n00bs. I had a very simple question. I have been using WHMCS for many years. The account I am posting about is relatively new. I get it, the problem is much easier to resolve if you have login details. My problem is, the support person never checked my URL and sent a automated response. Here is what happened : https://twitter.com/SharkBackup/stat...33737300234240 . ****You have to read bottom to top on their posts.
Definitely need some more context to this. Although I understand the hesitation when it comes to giving someone access to a server that contains vital information, sometimes it is unavoidable (if) you are seeking help that requires a closer look.

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