Chapter 11: Information and Control Processes                                       395

lower costs.20 The discipline is based on a methodology referred to as DMAIC (Define, Measure, Analyze, Improve, and Control, pronounced de-MAY-ick), which provides a structured way for organizations to approach and solve problems.21 Companies such as General Electric, ITT Industries, Dow Chemical, ABB Ltd., and 3M have saved mil¬lions of dollars by rooting out inefficiencies and waste through Six Sigma processes.22