How to double / triple dip.
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Now this is probably easier than the original refund / reship as you already know what to say. When
your replacement arrives just repeat the steps from 1. and mention to the rep that your replacement
either never arrived or arrived empty again (this is easier because they don't have the ability to track
replacements). You can also mention that you were on the phone and was promised a replacement
before you were disconnected. As long as you stick with it and continue to play the victim, the rep
will eventually offer a reship for the item you've already refunded / reshipped.