Seated in his supervisor’s office, Mike asked. “Why are you criticizing me for making errors? You told us just the other day that we had to increase productivity. It only makes common sense that if we become more productive, we’ll make more mistakes.”
Both annoyed and amused at the same time, Valerie (Mike’s boss) responded, “True, I did ask you and the other workers to increase productivity. But I also told you that defective work detracts from productivity. Turning out more scrap in a shorter period of time is hardly our company’s meaning of productivity.”