Part One Understanding the Supervisor’s Role
managers are expected to use computers to aid them in decision making. And executives are expected to be able to interpret financial reports. Few people rise in an organization -without first developing adequate technical skills.

Human Skill
Human skill is the ability to work with, understand, motivate, and communicate with individuals and the group. Human skill also includes the ability to communicate with people, to resolve conflict, and to discipline. Since the supervisor’s job involves constant interaction with people, human skills are essential. Human skills are also important at the two other levels of management, but supervisors face more situations where demanding interpersonal skills are required. An office supervisor made these comments about the people demands of her job: