What can Hosting IT Departments do to be better?
Sometimes it seems like there is a battle between IT departments and the world. What can the men and women responsible for ensuring the technological backbone of a company remains stout and strong do to improve procedures and make a better experience for users?

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Properly maintaining servers and software, quick response of skilled tech staff is a must for every web host, I believe

Properly maintaining servers and software, quick response of skilled tech staff is a must for every web host, I believe
Absolutely. Tech support needs to be knowledgeable and friendly and the department must be well staffed enough to be quick and available 24/7
WiredTree
Managed VPS Hosting

good customer service is usually what people look for. A team that remembers your name and can talk to you like a person, not just a number on a screen. Good customer support available 24/7 is a must for all hosts, it's what we've focused on for our business and it's been doing well so far

Round the clock support is very important. Customer supports should be able to understand what the customer actually requires and deliver the best to customer. 

Customer support members should be up to date about the new technologies and changes in the IT industry.

24x7 onsite technician is always key in keeping uptime very high.

Personalizing support and replying to clients in a manner that they will understand and if they don't understand then do not get mad or rude, they need to remember that the client is a human being and deserves respect and just because they are not necessarily as technically savvy as the support team does not mean they are stupid.

It also depends on the option you choose. As for professional one I consider Swissns.ch to be the best solutions for those who look for reliable web hosting services as well as professional IT services. Their goal is to provide quality infrastructure hosting in world-class data facilities, at a cost accessible to enterprises, small businesses, and end-users alike.

Perfect IT department recipe:

1. Motivated.
2. Get good salary
3. Learn new things everyday.
3. Good working conditions.