Why You Might Soon Text Robots as Often as Your Friends

By BRANDON BAILEY

The robots are coming — to help run your life or sell you stuff — at an online texting service near you.

In coming months, users of Facebook's Messenger app, Microsoft's Skype and Canada's Kik can expect to find new automated assistants offering information and services at a variety of businesses. These messaging "chatbots" are basically software that can conduct human-like conversation and do simple jobs once reserved for people. Google and other companies are reportedly working on similar ideas.

In Asia, software butlers are already part of the landscape. When Washington, D.C., attorney Samantha Guo visited China recently, the 32-year-old said she was amazed at how extensively her friends used bots and similar technology on the texting service WeChat to pay for meals, order movie tickets and even send each other gifts.

"It was mind-blowing," Guo said. U.S. services lag way behind, she added.

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