Download and install net surveillance firefox ※ Download: http://tehyhawka.bezil.ru/?dl&keyword=download+and+install+net+surveillance+firefox&source=bitbin.it2 Click Run to start the process. For example, on 64-bit Windows, the installer is for the 64-bit version of Firefox details. For more information, see Microsoft's support article. Attempting to log in remotely to one or all of these devices with an incompatible browser will produce unpredictable errors. We test every product we sell to make sure it is worthy of our name, as we stand behind all the products we sell. Without it you will not be able to view video or change settings. Lines to add to userChrome. When you navigate to the unit remotely for the first time it will give you a page to download and install the required active X controls etc however doing so would send us in an infinite loop. Congratulations, you are done installing Firefox. We are open Monday through Friday, 10AM - 6PM EST. What I did was go to the original active-x site, dvrcenter and saved the file on the hard drive. Thanks kryptic00, you've been a great help!!. This version of Firefox requires a processor with SSE2 support. Everything else looks fine and the cameras are seen and tested, its only when i click the live view it asks me to download the plugin again. Now it working like a charm, thanks to your post. I then went back to windows 7 internet explorer Please between, you must use windows explorer as other browser software does not support active X fully and turned the security level to low and turned off anything hindering active x or scripting tools - internet options - advanced. Synology Forum - A compatible browser is one that can use ActiveX controls. I can now point at myself and go id10t Did not even think of looking for a desktop client Thank you for pointing me in the right direction The machine I ususally use to manage S-S this morning I found Firefox had crashed. After forwarding the desired ports and registering a DYNDNS name to point to the IP i went to access the unit remotely via web browser. When you navigate to the unit remotely for the first time it will give you a page to download and install the required active X controls etc however doing so would send us in an infinite loop. The file is located via dvrcenter. Here are some simply steps to a problem that caused 12hours of frustration. NB: Applies to H. Download and install dvrcenter. Navigate to the IP or Dyndns name to remote access your DVR 6. Allow access to run Active X Controls 7. Log in to your DVR!! NB: Active X controls may need to changed via Internet Explorer to allow IE to prompt you. If this helps anyone out there, i'll be happy as there is absolutely nothing out there on this subject! I've never been so frustrated. I have one of these , but can you find any information on it? And I've tried your method on my netbook running Windows 7 and IE8 but no luck. It runs for about a second and loops back!!! Thanks for the info and your efforts all the same, but if you have any advice, then gratefully received. Cheers EDIT - Update. It did work finally after I rebooted. What a nightmare this has been. The manual is useless and I wish companies would employ native translators for their manuals. Thanks kryptic00, you've been a great help!!! Appreciated I have looked all over the web and found this and much appreciated! I signed up for this forum just to thank you for saving me hours worth of work. I had a similar issue was unable to get any support for the system where I bought and they said it was a reseller and could return the unit after I spent all this money running cables and cameras just to find that the remote software didn't work. It kept directing me to the dvrcenter. Now it working like a charm, thanks to your post! After forwarding the desired ports and registering a DYNDNS name to point to the IP i went to access the unit remotely via web browser. When you navigate to the unit remotely for the first time it will give you a page to download and install the required active X controls etc however doing so would send us in an infinite loop. The file is located via dvrcenter. Here are some simply steps to a problem that caused 12hours of frustration. NB: Applies to H. Download and install dvrcenter. Navigate to the IP or Dyndns name to remote access your DVR 6. Allow access to run Active X Controls 7. Log in to your DVR!! NB: Active X controls may need to changed via Internet Explorer to allow IE to prompt you. If this helps anyone out there, i'll be happy as there is absolutely nothing out there on this subject! Hi I have the exact same problem as Ianlinux at post 2, I have followed the instructions to a tee and when I right click on the install tab and run as administrator the command box flashes up then disappears, I am at the end of my tether with this and don't have a clue what to do next. I would be eternally grateful if anyone could help me at all. I have unistalled and re installed everything several times, tried rebooting the system, tried restarting my laptop but I honestly don't have a clue what to do next. Also when or if i get this working how do I log on from another laptop from a different location to site?? Thanks Billy Hi, Yes I share your frustration, but after many day's of torment I finally got everything to work. Originally I did what one of the previous posts advised and it worked, but only once. Anyway, what I did first was look into if the problem was with the DVR or the operating system. I found that I could get into my DVR using windows XP no problem at all. So obviously this told me there was nothing wrong with the DVR. I then went back to windows 7 internet explorer Please note, you must use windows explorer as other browser software does not support active X fully and turned the security level to low and turned off anything hindering active x or scripting tools - internet options - advanced. I then rebooted, reinstalled the active X plugin Let me know if you need this and I will put it up on some file sharing site. I then rebooted again and everything worked fine. Please note, that I've left internet explorer in its unsafe state only to check my camera's. No probs if you don't know what I'm talking about, we can work through it. Must do some work now, let me know how you go. Cheers DnA Hello I too joined this group just to pass on information about active-x and h-254 dvr I got mine from ebay and it was a unbranded Chinese DVR which I got working perfectly with Windows XP. I then upgraded to Windows 7 and the fun started. I followed the information given on this forum but was still tearing my hair out, I repeatedly got the message tell me to click a link to download the file. The possible solution came to me after I had walked away from it and was thinking of getting another DVR. What I did was go to the original active-x site, dvrcenter and saved the file on the hard drive. I then clicked properties and told it to run in compatability mode with windows XP SP3, then run as administrator. Now the bit which really made a difference for me, I used Internet Explorer 32bit and suddenly I could view the DVR cameras. I went back to Internet Explorer 64 bit and immediately got the download active x control box, no cameras. In my case I didnt have to clear any cache or reboot. The supplier on ebay was sent a question about this problem but didnt bother to reply, I wont bother to tell them this answer either.