With outcome control, IT is used not to monitor and control individual employee behavior bur rather to assess performance outcomes. For example, at Best Buy, the manager of the online orders department can use IT to measure how many orders per hour his team processes, even if one team member is working down the hall, one working from home, one taking the afternoon off, and another working from her vacation cabin 400 miles away.32 Good performance metrics are key to making an outcome control system work effectively.