Remove New Hardware and Reboot Step 1 Turn off the computer and open the computer case. Step 2 Remove the new piece of hardware from the computer. Step 3 Restart the computer. If Windows XP restarts successfully, then the issue resides with the new hardware or its software driver. Reboot in Safe Mode and Remove Third-Party Applications Step 1 Turn off the computer. Wait 30 seconds and then restart the computer. Press the "F8" key after the boot screen and until the Windows Advanced Options menu appears. Step 2 Log in to Windows XP using an administrator account. Click on "Start” and "Control Panel." Step 3 Double-click "Add or Remove Programs." Select the software product from "Currently installed programs" list and click on "Change/Remove." Follow the onscreen instructions to remove the program. Step 4 Shut down and restart Windows XP normally. If Windows XP restarts successfully, then the issue resides with the software.