Me:
I was promised a refund on the difference between standard and express shipping. It hasn't happened, I was told it was escalated but nothing has happened. 
 
Natasha:2:14 PM
Hi Mateusz 
 
Me:
Hi 
 
Natasha:2:14 PM
May I have your order number or ticket number please? 
 
Me:
9344073777 
 
Me:
I should explain though. 
 
Natasha:2:15 PM
go ahead 
 
Me:
I received express shipping, I'm not one of the ones who bought express but received standard instead. 
 
Me:
I was promised refund between standard and express in early march, when I was talking to one of your support guys over the phone. I wanted to change it from express to standard, and he said he'd guide 
 
Me:
me through the process, so we did, but I couldn't do it because it was sold out at the time in denmark. Instead he talked to his manager and he told me I would get a refund for the difference. 
 
Natasha:2:17 PM
Thank you for clarifying that. 
 
Me:
So that happened, and I confirmed it later with 2 support representatives. They told me I should write after I've received my vive. 
 
Me:
I talked over live chat to another support representative a while ago and explained the situation and he said he'd escalate, but I haven't seen anything new yet. 
 
Natasha:2:20 PM
Yes, from what I see your issue has been escalated. 
 
Me:
I see, I never actually got explained what would happen
 
Me:
Should I expect a call? Or an email or something? And how long would that take? 
 
Natasha:2:22 PM
Normally it should be calculated by the system & you get refunded the difference. 
 
Natasha:2:22 PM
Let me double check for you.