Rather than improving after the work completed by Web Co’s IT department, the website’s availability has stayed the same. This
means that the IT department’s changes to the website have not corrected the problem. Lack of availability is not good for business,
although its exact impact is difficult to ascertain. It may be that visitors have been part of the way through making a purchase only
to find that the website then becomes unavailable. More information would need to be available about aborted purchases, for
example, before any further conclusions could be drawn.