How to Cancel Service eHarmony is an online dating site that allows users to fill out a questionnaire and receive matches before paying for the full service. Services are available on a three-month plan, six-month plan and 12-month plan. Cancel your eHarmony subscription by logging into your eHarmony account and clicking on the My Settings button. Click on Account Settings and then on Cancel Subscription. Follow the instructions to cancel your subscription. You can also cancel your account by calling customer service or mailing a letter to the cancellation department. You can call customer service at 800-263-6133 or mail your cancellation letter to: eHarmony. For more details on how to cancel service, visit: Is There An Early Termination Fee? According to customers, there is no early termination fee but there is an auto-renew program that cannot be turned off. Many customers complain of being charged for many months after cancelling the subscription. Some users suggest cancelling the subscription and then deleting the account all together to prevent additional charges. Early Cancellation Policy You can cancel your account at any time, but you will not receive a refund for the total amount paid in advance. When your service period ends you will no longer be able to use your eHarmony account. Will They Work With Me to Avoid Cancel Fees? There are many complaints about the customer service department at eHarmony. Customers complain of incorrect charges, unauthorized charges and unauthorized changes to their account. Wow, I am seeing so much misdirected hate on here. So many people are addressing this site to cancel Eharmony and threatening legal action. Personally if more people read the agreement before putting their credit card on a site it would be a whole lot better. It clearly states on the page where you sign up what will be charged. My experience with Eharmony has been quite different from others. I signed up last year in sort of a dazed state because I had just lost my wife and I was lonely and just wanted to see who was out there. I actually kept it past the 3 day cancellation period but then had second thoughts and realized I was definitely not ready to jump into something like this. I called them at the number given on the site and explained everything and they actually refunded my card for the full amount and cancelled my account and I never had any other charges put on it. I signed up again about a month ago and signed up for the 3 month package. People keep saying they were being matched all over the country, I highly doubt that unless they made a mistake when filling out the info. Not sure if I will have the same good experience in cancelling as I did before or not but I at least know not to just tell you guys I want to cancel and expect it to happen like so many on here. You just have to read through the Eharmony site to see how to cancel. You have to use a little bit of wisdom, people. You just have to read a little bit to see what you have to do. This site is a SCAM. It is all a SCAM. They renew and renew and renew. I called them and tried to cancel. He said I was on the hook for 6 more months of 23. He did NOT cancel the subscription like I asked. I wanted it to not auto-renew but it will. Not sure how to cancel. DO NOT SIGN UP!!!!!!!! Plenty Of Fish is FREE and much better. I work for Local Government and will be contacting Trading Standards and if I have to my friend who is a Solicitor….. Yes, the posts seem to be all correct, the online methods and the Eharmony method to cancel subscription then to delete your account does not work. I do not want to be this victim of fraud payments. All the girls I met would not have a web cam and they lied: example British army website states. If I paid they would come, if I did not pay they dumped quick, I fell in love and was dumped. Be sure to see your banks, and see that this scum is removed and forfeit for you. In my opinion, if all site owners and bloggers made good content material as you probably did, the internet will be a lot more useful than ever before. I live in a fairly large city and I keep getting matches of men from WA, OR, NV. Constantly getting matches for Southern CA and I live in Northern California. So goes my involvement with online dating. I hope my credit card will not be charged again. Will give the service one more week then will take down my profile. Eharmony is a scamm. They would not let me cancel my subscription when I was in it and then it auto renewed after I had set it to NOT renew. The Customer service was rude and hung up on me because I told the I did not wnat this subscription. THey WILL NOT cancel my subscription! It is a total scam!!! I just canceled and they did not refund me. I am calling my bank tomorrow to contest the charge and block them. I have done this many times in the past when I have had this time of fraud crap. I have a bank of America account. Hi, I have tried to cancel my subscription. I mailed a letter of cancelation, that was returned to me. I mailed it to the address on the site to cancel, p. Box 60157 Pasadena Ca 91116. I did not want automatic renewal initially, but I was put on automatic renewal unbeknownst to me. I have done everything humanly possible to no longer be associated with this site, which is a site for illegal immigrants looking for fast wives. So, I am not interested in this. I have a lawyer who is advising me on my next step. Thank you, Sasha Dunn I signed on for initial 3 months. I did not want the auto renewal and was told you would not refund my money. This is appalling customer service. I will dispute the transaction with my bank and have filed a complaint with consumer affairs. But it is the cynical contempt for your customers that is most rank. Just give me the money for a service i no longer want and had no intention of paying for back. Is this what Jesus would do? This site is horrible. I wish not to use your services. I want my account closed immediately. And now I know why. Cancel my account immediately and refund my fee as it is within the 3 day window STOP! DO NOT DO IT! There is no way to cancel the payment plan once you create it. You will automatically lose your initial payment. There is no refund and no one to talk to. All phone numbers are a dead-end. And there is nothing noted in the introduction about cancellation fees. I want my refund and I want the contact discontinued now. I am reporting this site to Consumer Affairs and the Better Business Bureau. I need to cancel my subscription. I just had to trade cars and now I have a car payment. Please refund my 29. What kind of business do you run? Have you not ever done something you regret. Store will give your money back. This is not right. You need to be reported to the Better Business Bureau. Do you not have a conscious? I know you make enough to do this. This is America not the Soviet Union. Please do this for me!!! These requests are coming from individuals who are not eHarmony members and post false information. What else have they hacked into? Please cancel because I can not afford it and I would like my refund for April. My husband passing has put me in financial problems. I was did not know at the time I would be paying for April and May when April payment came out of my checking account it put me in the hole and I can not have that. I was not lucky in E Harmony in dating service,so I would like my refund back and cancel out NOW. You have to wait until it it expires and then turn off the automatic renewal. It is pretty cheap. They want to make it hard an inconvenient for you to turn it off. I end up getting charged on my card. I tried to fight it but they delayed getting back to me so the next payment would come out but I cancelled the card I used. I have paid dearly for this mistake. They take your money in advance and give you nothing in return. There is NO matching going on at this site. They screen no one! It was a big waste of my time and I will tell everyone to avoid them! Advertising is the only thing eHarmony does in this arena, PERIOD! I made a mistake and bought a 6 months subscription. I get almost 15 matches per day but guess what? Majority of those matches have not been active for more than a month. And the rest are nor paying members and have no photos!! Is there away to sue these bastards? I do not want to continue with your eharmony dating site as I made a mistake in giving my MasterCard details before thinking of what I was doing. I had only signed up on the weekend due to being a long weekend and I was terribly lonely at the time that I gave my details of my Commonwealth Bank to eharmony which was a huge mistake. This huge mistake was done by me without realizing the consequences of my mentally ill decision being effected by my Bipolar Affective Disorder. Thus I want to cancel my eharmony account forthwith. My losing my email service due to my not being very literate with the use of my computer makes things worse for me as I can not see any emails sent to me. I am sure you can understand my position in wanting to end with your service as of now. If you send an email too me there is no way I could see it until some other person helps me to obtain my email service again. I have typed up this letter to eharmony as proof of my contacting your service. The matches are from people half across the world. If you are truly looking to meet someone look elsewhere. The less expensive sites offer a better likelihood of dating. There crooks for sure. You should be able to cancel when every you want too like the other sites. They are money grabbers. My matches were all over the United States, I live in Atlanta. They are a huge RIP off. Why would they match me with someone from New York, New Jersey, Iowa, Ohio Tennessee, North Carolina etc. IDIOTS i have been trying to cancel all night and i cant i dont have the cancel subscription button to do anything, they emailed me and i responded i havent heard a thing back…this site is pathetic worthless and useless and not worth the time or money period…. They are refusing to refund my money for the second month. Stay away from this site unless you just want to give your money away! The site is a joke. I used it for a brief period several years back and it is worse now. I am a CPA and just stay away. There are too many problems to mention. When any site does not give a link and easy access to support, it tells you all you need to know. I was unable to find a support link after considerable searching. Hello Jenny, I subscribed to eharmony as well and now, I cancelled my account within the three day cancelation policy on the phone through the care customer service. I received an email saying my profile has been updated in the description it was written: refunded with the amount I payed, but nothing more. Now, I have to wait from 8 to 10 days before receiving a confirmation from my bank that it has been refunded. Should I expect additional charges still? What would you suggest me to do to avoid this? Thanks for you help! Jenny, I hope you see this message even though it has been more than a year. Did you get a refund from eHarmony without any trouble when you cancelled your account within the three day cancellation policy? Boy was that a mistake! After hours invested answering questions, they first claimed i could not register because my Divorce papers had not come through. The second time i attempted, they claimed that out of all the registered users there were only 9 conceivable matches! When i queried this with them, they claimed there was an issue with me stating i was an Atheist. I replied that i wanted to cancel there and then. Six months later i find, they have unlawfully taken a subscription fee out of my account. Contacting them in person has been a nightmare. The situation is far from resolved. I joined for 6 month and canceled it, but they secretly charge me twice for full year. I got scam 140. And the fund is not refundable. EHarmonys auto-renewal policy is a total rip off. I have signed up for a subscription many times in the past. This last time, after I signed up for a six month subscription, I made absolutely certain I turn off the auto renew. My six months just ended. By chance I check my credit statement , yep, they charged me another six months. I called customer service, absolutely useless. This is absolutely BS. I lost money, but EH lost more because I will tell everyone to stay away from them, please do the same. I had to call and tell them to take my profile off, because guys were still viewing it. They were rude to say the least. This site is more expensive than the others and I found it to be worse in many ways.