My account is in the cloud, not on prem. When I first login in via this method, I get the Lock Code prompt, as well as a Warning that my Exchange authentication failed. I can Cancel the warning, and my Favorites contacts pop up. When I then go to the Calendar menu option, I get the same authentication warning, and it doesnt show my Calendar. No issues with authentication or calendar working when using the User Credentials login on the phone, or when using the SfB Sign-in from the web interface. This only occurs when using the Web Sign-in functionality. And of course, this is what we want our users to use going forward. Thanks, Alan Hello Alan, welcome back to the Polycom Community. I am not sure I can 100% follow you. One time you say you are using the web interface to sign in and it fails and another time you state using teh SfB interface via the Web and it worls. In order skype web sign in raise a support ticket you need to work with your Polycom skype web sign in as they need to do this for you. Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience. Best Regards Steffen Baier Polycom Global Services Please be aware: The purpose of these forums is to allow community members collaborate and help each other. If you require assistance from Polycom technical support, please open a. The above is necessary in order to track issue internally within Polycom. You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure. This forum reply or post is based upon my personal experience and does not reflect the skype web sign in or view of my employer. Thanks Steffen, I will see about logging a ticket as you suggested. Regarding the login method, my apologies if I mis-stated. You can log in directly on the phone with either option 1 User Credentials, or option 2 Web Sign-in directs you to a website, and uses a pairing code. Additionally, you can connect to the phone from a pc via an http interface. Only the Web Sign-in method is showing the authentication issue. I have the same problem. Using option 1 User Credentials results in a successful sign in, anda working Exchange calendar. Why does the Web Sign-in option break the Exchange calendar. Hellowelcome to the Polycom Community. The software you provided is not a currently known software. Best Regards Steffen Baier Polycom Global Services Ah correct - I was looking at the Updater version by mistake. Using option 1 User Credentials results in a successful sign in, and a working Exchange calendar. Why does the Web Sign-in option break the Exchange calendar. Is there any way to get it working?.
