Chat ID:10678030. Question: verifying
(7:27:13pm)System:Customer has entered chat and is waiting for an agent.
(7:42:14pm)Sean C.:Welcome to HostGator Live chat. My name is Sean. I'll be more than happy to assist you today.
(7:42:25pm)slorunner:hello
(7:42:48pm)slorunner:why the fuck do i need to verify my acc?
(7:43:00pm)slorunner:i will not send you my card info etc...
(7:43:37pm)Sean C.:I would like to assist you with this, but I will be unable to if you're unable to remain civil in our chat. I will be glad to look into this for you today, however to do so, for security purposes, I will need to verify your identity by having you provide your account's billing credentials in the popup that will soon follow this message to ensure I am speaking with a person that has authority on this account.
(7:44:15pm)System:Thank you for verifying your billing account *@*.com!
(7:44:16pm)System:Thank you for verifying your billing account *@*.com!
(7:44:28pm)slorunner:verified...
(7:45:16pm)slorunner:and, am i avaliable to get a new hosting after one month?
(7:45:45pm)Sean C.:Thank you very much for verifying yourself on the account. Allow me a few moments to look into this for you.
(7:45:57pm)slorunner:ok
(7:47:49pm)Sean C.:It appears that we are requesting further verification on this account due to information being inaccurate such as your address, phone number, etc. This information does not appear to be real and therefore we would need verification on the account. I am also seeing that you have requested a refund for this already. I would say that you could purchase another hosting package in about a month, yes.
(7:48:21pm)slorunner:so you own the domains?
(7:49:45pm)slorunner:i cannot use your domains & my hosting?
(7:49:47pm)Sean C.:These domains still appear to be "pending" and have not yet been registered. You should still see these domains as being available.
(7:50:42pm)slorunner:ok, then refund this, i will register them at godady...
(7:52:11pm)slorunner:as the comments on fb say LAME HOSTING!
(7:53:46pm)Sean C.:I'm sorry to hear that. Was there anything else I could assist you with today?
(7:53:47pm)slorunner:so you will be quiet now?
(7:53:51pm)slorunner:nope
(7:53:57pm)slorunner:or maybe yes...
(7:54:10pm)slorunner:refund me & GTFO!
(7:55:49pm)Sean C.:No problem this account is already set to be refunded. If there was nothing else I could assist you with, I hope you have a great day!
(7:55:57pm)Sean C.:Thank you for using HostGator Live Chat. If you could take a minute to let us know if your questions were answered and/or your support request was resolved, it would help us to improve our customer service. To do that, just click the button that says "Rate and Exit" in the upper right hand corner. The survey takes less than a minute to fill out.
(7:56:06pm)System:This chat has ended. Click Rate And Exit to rate the representative and our company!
