SolidTrust Pay has been providing secure online processing services since 2006 and services thousands of clients worldwide. Our ticket centre, phone support, livechat and various department response systems serve hundreds of satisfied members daily. The individual filing the report has been more than taken care of and all monies refunded; we refunded him more than what he originally sent to us as a measure of good faith.
His account verification submitted on August 8, 2011 was delayed due to a name mismatch on the documents submitted. This was corrected and the client was bank verified for his INTL bank on September 29, 2011 and his USA bank on October 4, 2011.
His merchant account application was received on November 18, 2011. However, his application was overlooked and not attended to until January 13, 2012, after an alert by our ticket response staff to our merchant support department. On that day, we reversed his application fee back into his SolidTrust Pay
account and offered him a free application due to the long time delay and oversight on our part of attending to his application efficiently. We did not receive a reply. We resent the same request on January 20, 2012. Again, we did not receive a reply.
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