He apologized profusely, accepted personal responsibility for the lack of communication and promised me they will issue a refund. He seems sincere but so far there has been no refund. I am upgrading my rating to 2 stars at this point because of our ongoing communication. I am hopeful and will update again if things change. ~~~~~~~~~~EDIT 7-14-18 ~~~~~~~~~~~~~~~ SCAM!!! Their representative Maria keeps defending this company and giving advise to others who have been ripped off, but in reality they will never do anything but laugh all the way to your bank! I will continue with my updates in order to keep my experience easy to find. ~~~~~~~~~~EDIT 6-19-18 ~~~~~~~~~~~~~~~ SCAM!!! It has now been 5 months since these people replied to my review, and over a full year since I filed my original complaint, and I have still heard nothing! Original review - 12-30-2017 Although I'm sure there are some ladies on this site who are real, they are greatly outnumbered by liars and scammers, and Anastasia Date sets the stage for this scam! They claim to have this great and serious fraud prevention team, and I have seen the videos they have produced, but all this is bogus! I was not looking for some young girl less than half my age, I was interested in meeting a lady who is mature and respectable and similar in age to the ladies I date at home. I was in contact with two ladies on this site. The photos of one were real enough because I actually met her. The problem was that even though we discussed the details of our lives for almost a year, when I met her she had no idea who I was. They admitted they even went to church together. Although this lady had no interest in meeting a foreigner, they were fun so I did not report her. I was more serious about the second lady I met on this site. She we very intelligent and business minded. She claimed she was the daughter of a wealthy business owner, she had never been married, had no children and she lived at home with her sister and parents. She even had a friend deliver a gift to my hotel for me while I was in Kharkov, but claimed she could not see me because she was in the hospital at the time. After many online searches for this lady, I finally found her full name, which led me to a site where she had posted many of her AD photos, along with photos of her marriage, her husband, and yes, her child. After reporting this lady to Anastasia Date, including photographic evidence and web links to the evidence, they deleted her profile, which is a good thing, but refuse to honor their guarantee. As of 9 months later, they claim their fraud team is still investigating. What kind of a serious fraud team takes 9 months AFTER the lady in question has been deleted? You WILL lose your money!!! ~~~~~~~~~~ EDIT 3-14-2018 ~~~~~~~~~~~~~~ SCAM!!! It has now been 2 months since these people replied to my review, and a full year since I filed my original complaint, and I have still heard nothing! ~~~~~~~~~~EDIT 4-14-2018 ~~~~~~~~~~~~~~~ SCAM!!! It has now been 3 months since these people replied to my review, and over a full year since I filed my original complaint, and I have still heard nothing! ~~~~~~~~~~EDIT 5-18-18 ~~~~~~~~~~~~~~~ SCAM!!! It has now been 4 months since these people replied to my review, and over a full year since I filed my original complaint, and I have still heard nothing! We will check the case to update you on its status. They claim to have this great and serious fraud prevention team, and I have seen the videos they have produced, but all this is bogus! I was not looking for some young girl less than half my age, I was interested in meeting a lady who is mature and respectable and similar in age to the ladies I date at home. I was in contact with two ladies on this site. The photos of one were real enough because I actually met her. The problem was that even though we discussed the details of our lives for almost a year, when I met her she had no idea who I was. They admitted they even went to church together. Although this lady had no interest in meeting a foreigner, they were fun so I did not report her. I was more serious about the second lady I met on this site. She we very intelligent and business minded. She claimed she was the daughter of a wealthy business owner, she had never been married, had no children and she lived at home with her sister and parents. She even had a friend deliver a gift to my hotel for me while I was in Kharkov, but claimed she could not see me because she was in the hospital at the time. After many online searches for this lady, I finally found her full name, which led me to a site where she had posted many of her AD photos, along with photos of her marriage, her husband, and yes, her child. After reporting this lady to Anastasia Date, including photographic evidence and web links to the evidence, they deleted her profile, which is a good thing, but refuse to honor their guarantee. As of 9 months later, they claim their fraud team is still investigating. What kind of a serious fraud team takes 9 months AFTER the lady in question has been deleted? You WILL lose your money!!! ~~~~~~~~~~ EDIT 3-14-2018 ~~~~~~~~~~~~~~ SCAM!!! It has now been 2 months since these people replied to my review, and a full year since I filed my original complaint, and I have still heard nothing! ~~~~~~~~~~EDIT 4-14-2018 ~~~~~~~~~~~~~~~ SCAM!!! It has now been 3 months since these people replied to my review, and over a full year since I filed my original complaint, and I have still heard nothing! It was a fantastic experience from the very beginning! I communicated only with verified people. I met someone within two weeks and we made a connection. I have been a member of 3 other on-line dating sites and this one by far was hands down the best. I would recommend it to my friends and hopefully I will not need these service again but if I did, I would only use Anastasiadate!