We offer live support between the hours of 8 a. We will respond to all support inquires within one business day - most often responding on the same day. Information in this FAQ is applicable to the desktop versions of FASTrack CD or downloadable. If you have a FASTrack Cloud subscription and need support, please contact us at the phone number or email address listed above, or complete our. If you have a FASTrack Cloud subscription and need support, please call 952-846-4484, email or complete this. If you can't find your answers here, please use the contact information above. If you work in a restrictive environment, you might be able to get your system administrator to temporarily grant you the rights you need to install the software, then remove those rights after the installation is complete. Note: The computer user account that will be used for accessing the software must be the same as the computer user account used to install the software. Do not have an IT administrator install the software under their account. The fully licensed software will initially install in Demo Mode. While running the software in Demo Mode, you can take, review, and score exams, run the tutorial, and view the help files. The exam database is limited to about 24 questions while in Demo Mode. No reinstallation is required. Most Invalid Serial Number errors result from typographical errors on the part of the user or a common misinterpretation of the alphanumeric characters. Our software registration system will accept the serial number with or without dashes or spaces in either uppercase or lowercase. If you have made several attempts, and you are still receiving an Invalid Serial Number error when trying to register the software, please contact us at 952-846-4484 or email NOTE: In some instances, this error will result from a different problem. In those cases, a manual offline registration may resolve the issue. This can be caused by many environmental variables. To work around this issue, try to force the software to register offline. This process involves a few steps. First, be sure the software works correctly in Demo Mode. Second, if you are receiving an Invalid Serial Number error, be sure that you are not making a common typographical error. Your problem will most likely be solved with the latest version. RMC will need to generate a Site Key for you. Email with a request for a Site Key and be sure to include your contact information, license serial number, and Site Code in the email. Doing so will make your Site Code and Site Key invalid. We will respond with a Site Key during our regular business hours 8 a. Central Time, Monday through Friday. If using a Mac, see if a comparable FASTrack Cloud version is available for your exam type. If using a Mac, see if a comparable FASTrack Cloud version is available for your exam type. Be sure to research and make sure that the version of the software you are using applies to the current exam offering. This is especially important during times of transitions between exam standards, as major changes to tested items often occurs. If you need help, contact us at 952-846-4484 or email. All versions of FASTrack are single-user applications. FASTrack may not be installed on any computer where more than one person would be using it. License agreements for various versions of FASTrack are available. This means the software is valid for exactly one 1 year from the date of initial registration. Supported exam types change regularly, and we do not want people to study using old or outdated versions of the software. Furthermore, in the case of the PMP ® Exam, PMI allows one 1 year from the date of the application to pass the exam. If you feel that you need more than one year to study for any exam, you should consider taking one of our instructor-led classes. License agreements for various versions of FASTrack are available. It is not a problem if you are purchasing new software that has not been used. However, if the software for sale has been used by someone else, it would be a violation of the license agreement and international copyright law to sell or use that software license. However, we have seen several independent sellers post used software for sale using Amazon. Unless you are purchasing the software directly from RMC, Amazon. RMC will not support users if they are using the software in violation of the license agreement. FASTrack software may not be installed on any computer where more than one person would be using it. Every person who wants to use the software or view the question database would have to purchase their own license serial number. Furthermore, sharing of Cloud licenses is also not allowed. License agreements for various versions of FASTrack are available. It comes with a single-user license. Please ask us about our Partner Programs to receive quantity discounts on purchases and gain permission to use our materials in ways beyond what is available under copyright laws. For more information, contact us at 952-846-4484 or email Since the FASTrack software is a single-user license, RMC needs to be able to verify the user of the software. Should you require support, RMC will need to verify the information entered when registering the software. Therefore, if you falsify ANY required information, RMC reserves the right to deny support for this product. RMC does not share your user information with anyone. If you are asked to enter in a site key, that indicates your computer is not connected to the internet or there is something blocking the internet connection like a company firewall, for example. To manually register the software and receive a Site Key, contact us at 952-846-4484 or email. Be sure to include your license serial number, the site code listed on your installation screen, and your contact information. More information on site keys and manual registrations is available. This indicates connection difficulty between your computer and the RMC server. We will need to force a manual registration. To manually register the software and receive a Site Key, contact us at 952-846-4484 or email. Be sure to include your license serial number and contact information. More information on site keys and manual registrations is available. Please contact us at 952-846-4484 or email. Please see the 'Software License Information' for more details. Only products purchased new through RMC or an authorized dealer Amazon, Barnes and Noble, Baker and Taylor, etc. In addition, only the original owner of the software will be supported. Should you require support for the FASTrack ® application, RMC will need to verify the information entered into the Product Registration Form. RMC will not grant additional installations for any reason to any purchaser of FASTrack who has already obtained the certification associated with the software in question. For support, email or call 952-846-4484. We will respond to all support inquiries within one business day, between the hours of 8 a. Software License Extensions Each installation of FASTrack Exam Simulation Software is valid for exactly one 1 year from the date of initial registration. At that time, the software license will expire and the application will revert to Demonstration Mode. Students who possess and are the original installer of a legally acquired and licensed copy of FASTrack may purchase an extension after the initial one-year period expires. Only one extension may be purchased per customer, and students who require additional use after their first extension must purchase a new copy of FASTrack at list price. Also note RMC will not sell an extension to: any FASTrack user with fraudulent activity associated with their original installation, any FASTrack user who gave false or misleading information when registering their original copy, or any FASTrack user who has a license that has been expired for longer than six months. Due to concerns with fraudulent use and sharing, RMC will not grant extensions to any purchaser of FASTrack who has already obtained the certification associated with the software in question. Some FASTrack users may qualify for upgrades to a newer version. See below for further details. If you purchased FASTrack—either as a stand-alone, or as part of an Exam Prep System—and do not pass the exam before the exam was changed to the latest version, RMC will transfer the remaining days of your software license to the version designed for the new exam at NO CHARGE. For more details, contact RMC at 952-846-4484 or fastrack rmcls. The time remaining on each paid upgrade will be manually set to whatever time you have remaining on your existing version at the time of the upgrade.
