Pleased card carrier of a Zip Car membership I became a Zip Car member about two years ago. Living in Chicago, I was fortunate to be able to sell my own car and depend on public transportation and cabs to get. I became a Zip Car member about two years ago. Living in Chicago, I was fortunate to be able to sell my own car and depend on public transportation and cabs to get around. Of course there is the occasional need for a car and I definitely didn't want to spend a lot of money. The pros outweigh the cons for me so I'm very pleased. I'll renew my membership next year. On Friday, March 26th, I picked up a Zipcar for a 3 day trip. Got the car and everything worked fine. Reached one of my destinations and the. On Friday, March 26th, I picked up a Zipcar for a 3 day trip. Got the car and everything worked fine. Reached one of my destinations and the card reader for the Zipcar no longer worked. Spent 2 hours and 27 minutes on the phone with Zipcar Rep who was attempting to troubleshoot the problem with no luck. Out of the blue, she states she just received a low battery warning from the car sent to their system and to start the car and keep it running. However, the car was there when I returned and wasn't checked out and my card worked on the car and the rep finally stated it wasn't my card but the card reader in the Civic. Everything went fine during the reservation. Called the Zipcar 24 hour customer service and she states the card reader issue would not interfere with the mileage and was I sure I didn't travel that much. She states someone will contact me in 3-5 days by email after checking the gas card and mileage. I doubt they'll be contacting me as I am still waiting for a reimbursement for purchases for a previous reservation of a car wash and tag zip car van hire bulbs. I've been a member for less than a month and this experience has absolutely been horrifying. I won't be using Zipcar after this experience and definitely won't be referring Zipcar for anyone. Comments about Zipcar: Zipcar is great. Our tire was flat, but still drivable over a short distance. Being 5 minutes away from a different Zipcar location, we figured that we would be able to leave the vehicle there and get into a new one. We had to wait for 2 hours for someone to come and install a spare wheel, before we were obligated to drag the car back to its original location. They would then, from this original location, eventually bring the car to a shop to get it repaired. zip car van hire There is obviously a much better way of doing this, but Zipcar could not care less about it's customers. Understand the following about Zipcar. If the car brakes down, it is not their problem: It is yours. Comments about Zipcar: I wrote a Zipcar review a while ago on another site. I thought I should do so on some other sites as well. Think of this as advice from a friend who doesn't want you to go through what I did. You are playing with fire. For a couple months, it was heaven for me. When you park the car at the end of your rental, who checks it in. Who from Zipcar sees it. Say you bring your rental back to its parking place in pristine condition, but 30 minutes later somebody throws a brick at it. Or even worse, the next renter trashes it and then calls it in. And there's nothing you can do about it. I returned a car in perfect condition. Even took it to a carwash. I dropped them like a hot potato. Because if this scenario happens 3 times, you can actually be fined--and I wanted no part of that. It's basically car rental roulette. If you're a risk-taker, fine. But know this: Sooner or later you'll be jammed up, and there will be no way to fight it. That way, when you're done and the car is officially checked in, there's nothing more to worry about. Comments about Zipcar: We went to Hawaii for our Anniversary starting 08-04-17. We decided to try out Zipcar, it sounded perfect for our vacation. Rent a car when you need, by the hour not by the day. This was perfect for our detail itinerary we had worked on for 8 months before our trip. I went to the website, payed the registration fee, and annual fee. It was that simple, I was now a proud Zipcar member with all of the benefits. I reserved a car for 08-09-17. My wife and I, along with another couple arrived a day early to zip car van hire pick up spot, just to make sure we had no problems the next day when we would be exploring the island of Oahu. When we arrive onsite, to our horror the car that was reserved, had been in a wreck, and very dirty. The front passenger bumper was damage and part of it was in the back seat. It was a horrible site. I asked to speak to a Manager. When a manager finally picked zip car van hire the transferred call, I explain the situation to her. Reserved car a month in advance - my daughter got there and guess what. My child is there without a way to get anywhere!!!. Unacceptable - they said there were no other cars that they could get for her. She was alone stranded in a different state without means of transportation. Just awful - parents nightmare. Then I called every car rental company and not s single one would rent to a 19 yo. They could care less of the situation they left my daughter in. Then to top it off. Comments about Zipcar: Actually zero stars. This is the worst scam company I have ever had the misfortune of attempting to patronize. All the red flags of a poorly run sham company. I joined Zip Car to use when I have to visit a job site that is unrealistic with public transportation or Uber. I paid my dues, patiently waited for my card to arrive in the mail, watched all of zip car van hire online videos preparing zip car van hire for the experience and made my first reservation. I caught a ride to the car site with plenty of time to acclimate and get to work early. I called them on the spot and my reservation was in place. They said there was nothing they could do except refund the reservation and that I would have to go into the city to locate another working zipcar. That meant a 30+ minute ride into the city in an Uber and then an hour+ drive to the job site from wherever there was a working zipcar. I've never heard such absurdity suggested in my life. zip car van hire They all say they'll pass it on but one month in my card is being charged the upgraded insurance fee once again and no one has taken any responsibility or been helpful in any way. They all just mention this mysterious person who may be able to issue refunds but who doesn't have a direct line. So I'll just have to make myself available to answer whenever they call in the next 1-2 business days. They are a complete scam. Comments about Zipcar: I eliminated the 'damage waiver' but it kept on showing up in my monthly bill. I called customer service and the rep said he would do it, when I requested an email confirmation of the change, he told me Zipcar doesn't send confirmation emails because 'This is a self-service company' and I should just check it myself. If Zipcar fancies itself digital native and a self-service company, then it needs to start acting like one. They lost a customer today, I closed my account and taking my business elsewhere. Zipcar is expensive but if you want my money, at least work for it; otherwise, it is not worth it. And they should have people that are available to fix these problems!!. Comments about Zipcar: I would like to inform everyone that this is service that should not be used or recommended to anyone. If you exceed, you are charged. If you drive more than 180 miles, here's how it breaks down.
