Contacting eHarmony Customer Service Center Touted as being responsible for approximately 5% of the marriages in the United States, eHarmony is one of the leaders in online dating and matchmaking. The goal of the company is to assist customer find the right match, while maintaining long-term relationships. Although the company started in the US, it now reaches the United Kingdom, Australia and Canada. With so much riding on the longevity of a relationship, top-shelf customer service is critical. When there is a problem or a concern, customers should contact the customer service department immediately. Contact Info: The company provides several secure methods to contact a trained customer service representative. The fastest way to contact a representative is to call the customer care department. Additional ways to communicate with the customer service department is to email or send correspondence through the mail. Phone Contact Numbers Customers can contact customer service during regular business hours to ask questions or find out additional information regarding their account. Box 60157 Pasadena, CA 91116 Official Website When customers sign up for service on the official eHarmony website , they must first complete a questionnaire to acquire a better match. Customer can also connect through their Facebook accounts. An updated feature allows users to personalize the experience by selecting various nationalities. The website also provides a blog featuring advice as well as tips to successful encounters. Customer Service Email In order to submit a question or concern by email, customers must register their account or submit a valid email address. The customer service email can be found here. When submitting a question, the typical response time is 24 hours. We sent an email asking if a credit card is required for service. We are still awaiting a response. Our Experience Contacting eHarmony was not a difficult as several online forums suggest. We called and within less than a minute, we were speaking with a customer service representative. He explained the initial questionnaire only required minimal information. The secure information was required when signing up for a subscription. The experience was satisfactory. When you contacted customer service, did you have the same experience? Leave a comment below. What is wrong with the website????? I will go to text asap on My phone next time had no odea I would loose contact this way and loose my Connection with him. And he may have been the one darn it ……. Get it back up or communicate to your subscribers. To me this sight is a joke ,you have to pay first before you see who your being matched with ,that would be like paying for a car or a house sight unseen. Thank you for listening, Very Unsatisfied Customer My account. I signed up for a year of service back in November of 2012 and assumed that service would be cancelled if I did not renew. I do not wish to continue by membership and would like this charge credited back to my credit card please. If you look you will see I have not been using your service. Thanks for attention in this matter.. Vicki Luther Disappointed to read about people disillusioned with eHarmony. As with everything, there is a right and a wrong way of doing things, including asking to be discontinued. And always a dropped-the-ball when you deal with so many customers! Netflix charged me for MONTHS of service which I never requested…but eventually got it straightened out. Just want to let the world know that less than 12 weeks after I signed up, and 8 weeks after Jerry signed up his pastor did the registering and then told him about it! You were notified not to renew my membership several months ago. You replied that you would cancel it when my year is up. My year is now up and Im still receiving contacts. I signed up in Mar2013, is my contract up, and when will it expire. They did the same thing to me. For the first two weeks I got only got matched with about 5 men, with kids, several in Oklahoma — even though I did not want a man with children, and I live in Dallas. I had met a guy on your dating site in 2008. Well at first we hit it off, he played the best foot forward. We were married and had two kids and by that time he became very abusive and controlling. Lets just say are divorce was for Domestic Violence,and Child abuse and HE is currently on a Child abuse index for the next 10 yrs. My children and I have to remain in hiding for the rest of oour lives. Is this site worth it? I am so disappointed…. I decided to give it a chance, and I did. Please make this right! I really want to utilize EHarmony ,but I feel so taken advantage of…again please correct this! Lauren Corbitt Eharmony has extremely unethical business practices. In June of 2012 I became a paid member thinking I will try out for 6 months. I did not give them the permission for auto renewal by not clicking on it. However Eharmony has been charging me every 6 months. I called them last year and asked them to stop charging me for their services. They told me they will not charge me anymore and yet they have continued to do so. I just spoke to one of their customer service representative. What is that suppose to mean??? If I do not click on auto renewal that means I do not want my card to be charged. The way they are tricking their customers by saying that even if you did not click on auto renewal you will still get
