Advanced (Orders above 800 £ / $ - Issuing a refund / reship.
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Believe it or not this is actually a lot easier than thos who are experienced in this game make it out
to be.
Repeat the steps as shown above but when it comes to selecting "Start chatting", click "Call us"
instead.
Insert a phone number (any will do) and it doesn't have to be registered to the account. Then
proceed to call the number displayed on screen.
**IMPORTANT**
Once your call is connected, you will hear "Hello and thank you for calling Amazon my name is .....
how can I help you today?". Take note of the name of the rep and terminate the call. You should
now go back to the screen where you pressed "Call us" and then hit "Start chatting"
Feel free to use the following words once connected to the chat, or mix it up and put your own spin
on the following:
"Hello, I was just holding a telephone call with one of your colleagues called (name of rep) and he /
she was just about to issue a refund / reship (whichever you prefer) for my order but we were
unfortunately disconnected and I'm unable to reach the number provided. Please could you continue
the process here? As I mentioned on the phone I received an empty box / item never arrived blah
blah"
The rep you are chatting with will then ask you to hold whilst they "look into this for you" (they
will be checking the call records to verify that you did call and speak to the rep you mentioned
earlier). Don't worry they won't be able to see that your call only lasted a whole 3 seconds :). They
may then proceed to ask you some questions about the order / account but they will proceed to offer
a refund / reship shortly after. Remember, make them feel sorry for YOU. After all, you've done
nothing wrong ;)
Extra tips: Keep calm, don't panic, be civil and polite but act disappointed and embarrassed to be
taking time our of your "busy schedule" to contact a company who which you put your trust in on a
regular basis.
3. Refunding an order into a gift card balance.
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This method is recommended for hacked accounts only.
Simply follow these steps to have an order refunded to a gift card balance.
1. Follow the previous steps above and get yourself into the chat with an Amazon rep and up to the
stage where you're offered a refund / reship.
2. When the rep offers a refund / reship, proceed to ask them for a refund, but tell them that "I have
a request, I'm currently unable to take a refund to the payment card originally used to pay for the
order"
3. Usually they'll reply something like "We are unable to process refunds to anywhere other than the
card used to pay for your order).
4. Simply reply with the following or something similar; "As I've recently lost my card and had to
request a new one for fraud purposes so the card information linked to my account is no longer
valid". Also mention that "I'm a long term Amazon customer and I've never had any issues up until
now".
4. How to double / triple dip.
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Now this is probably easier than the original refund / reship as you already know what to say. When
your replacement arrives just repeat the steps from 1. and mention to the rep that your replacement
either never arrived or arrived empty again (this is easier because they don't have the ability to track
replacements). You can also mention that you were on the phone and was promised a replacement
before you were disconnected. As long as you stick with it and continue to play the victim, the rep
will eventually offer a reship for the item you've already refunded / reshipped.
5. How to get a replacement shipped to a Collect+ address
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For the convenience of my customers I've included an exclusive video tutorial with this guide
showing a live example of a chat log between myself and an Amazron rep issuing a reshipment
from a hacked account to a Collect+ address in the UK for a Sony Playstation 4. Simply follow the
video guide and you'll be all sorted :)
When the Collect+ shipment arrives you are required to take ID to collect the parcel.
The Collect+ website states that you can use a utility bill to collect items, so simply purchase a
template from us or another vendor with the name matching the name on the Amazon account, print
off the template and take it along to the store to collect your reshipped
