Netflix uses cookies for personalisation, to customise its online advertisements, and for other purposes. Netflix supports the Digital Advertising Alliance principles. By interacting with this site, you agree to our use of cookies. You can change ; continued site use signifies consent. If you experience the error code NW-4-8, often accompanied by the following message: Netflix has encountered an error It typically points to information stored on your device that needs to be refreshed, or to a network connectivity issue. Follow the troubleshooting steps for your device below to resolve the issue. Your device manufacturer may already offer an update to version 4. For assistance checking for a firmware update, consult the device manual or contact the manufacturer. Your device may need to return to factory settings to properly support Netflix. If you are unfamiliar with how to perform a factory reset, please reach out to the device manufacturer for assistance. Check with your device manufacturer to see when your device is scheduled to receive a new version of Netflix in a firmware update. You may need to stream on another device until that time. For this step, make sure to leave your Blu-ray player and all of your home network equipment unplugged as a group for 30 seconds before plugging each device back in one by one. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on. If you're connecting through a wireless router that's connected to your modem and still can't connect after restarting your network, try bypassing the router. This will help identify what's causing the problem by eliminating the router or wireless connectivity problems as a possible cause. However, if there's no way for you to directly connect your device to your modem, continue troubleshooting below. You'll usually see better reception throughout your home if the router is in a central location. Wireless interference from these devices can create issues when you try to connect over Wi-Fi. A router on top of a bookshelf or desk will give you better reception than a router placed behind or under furniture. If you have completed the steps above but are still having issues connecting to Netflix, you'll want to contact your internet service provider. They can help you resolve network connectivity issues by determining if your router is properly set up to communicate with the other devices on your home network. Cellular data and satellite internet connections often have slower connection speeds than cable internet or DSL. For Japanese PlayStations, use O instead of X to confirm the selection whenever X is referenced in the troubleshooting steps below. For Japanese PlayStations, use O instead of X to confirm the selection whenever X is referenced in the troubleshooting steps below. Checking the Auto Sign-In box will usually eliminate the need to sign in to PlayStation Network every time you launch Netflix. If prompted, read and agree to the Terms of Use. For this step, make sure to leave your video game console and all of your home network equipment unplugged as a group for 30 seconds before plugging each device back in one by one. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on. If you're connecting through a wireless router that's connected to your modem and still can't connect after restarting your network, try bypassing the router. This will help identify what's causing the problem by eliminating the router or wireless connectivity problems as a possible cause. However, if there's no way for you to directly connect your device to your modem, continue troubleshooting below. If you have completed the steps above but are still having issues connecting to Netflix, you'll want to contact your internet service provider. They can help you resolve network connectivity issues by determining if your router is properly set up to communicate with the other devices on your home network. If you have completed the steps above but are still having issues connecting to Netflix, you'll want to contact your internet service provider. They can help you resolve network connectivity issues by determining if your router is properly set up to communicate with the other devices on your home network. Cellular data and satellite internet connections often have slower connection speeds than cable internet or DSL. If you're connecting through a wireless router that's connected to your modem, and still can't connect after restarting your network, try bypassing the router and connecting directly to the modem with an Ethernet cable. This will help identify what's causing the problem by eliminating the router or wireless connectivity problems as a possible cause. However, if there's no way for you to directly connect your device to your modem, continue troubleshooting below. You'll usually see better reception throughout your home if the router is in a central location. Wireless interference from these devices can create issues when you try to connect over Wi-Fi. A router on top of a bookshelf or desk will give you better reception than a router placed behind or under furniture. If you have completed the steps above but are still having issues connecting to Netflix, you'll want to contact your internet service provider. They can help you resolve network connectivity issues by determining if your router is properly set up to communicate with the other devices on your home network. Your device manufacturer may already offer an update to version 4. For assistance checking for a firmware update, consult the device manual or contact the manufacturer. Your device may need to return to factory settings to properly support Netflix. If you are unfamiliar with how to perform a factory reset, please reach out to the device manufacturer for assistance. Check with your device manufacturer to see when your device is scheduled to receive a new version of Netflix in a firmware update. You may need to stream on another device until that time. For this step, make sure to leave your streaming media player and all of your home network equipment unplugged as a group for 30 seconds before plugging each device back in one by one. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on. If you're connecting through a wireless router that's connected to your modem and still can't connect after restarting your network, try bypassing the router. This will help identify what's causing the problem by eliminating the router or wireless connectivity problems as a possible cause. However, if there's no way for you to directly connect your device to your modem, continue troubleshooting below. You'll usually see better reception throughout your home if the router is in a central location. Wireless interference from these devices can create issues when you try to connect over Wi-Fi. A router on top of a bookshelf or desk will give you better reception than a router placed behind or under furniture. If you have completed the steps above but are still having issues connecting to Netflix, you'll want to contact your internet service provider. They can help you resolve network connectivity issues by determining if your router is properly set up to communicate with the other devices on your home network. Your device manufacturer may already offer an update to version 4. For assistance checking for a firmware update, consult the device manual or contact the manufacturer. Your device may need to return to factory settings to properly support Netflix. If you are unfamiliar with how to perform a factory reset, please reach out to the device manufacturer for assistance. Check with your device manufacturer to see when your device is scheduled to receive a new version of Netflix in a firmware update. You may need to stream on another device until that time. For this step, make sure to leave your smart TV and all of your home network equipment unplugged as a group for 30 seconds before plugging each device back in one by one. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on. If you're connecting through a wireless router that's connected to your modem and still can't connect after restarting your network, try bypassing the router. This will help identify what's causing the problem by eliminating the router or wireless connectivity problems as a possible cause. However, if there's no way for you to directly connect your device to your modem, continue troubleshooting below. You'll usually see better reception throughout your home if the router is in a central location. Wireless interference from these devices can create issues when you try to connect over Wi-Fi. A router on top of a bookshelf or desk will give you better reception than a router placed behind or under furniture. If you have completed the steps above but are still having issues connecting to Netflix, you'll want to contact your internet service provider. They can help you resolve network connectivity issues by determining if your router is properly set up to communicate with the other devices on your home network. If you need help adjusting this setting, visit for help. If you have completed the steps above but are still having issues connecting to Netflix, you'll want to contact your internet service provider. They can help you resolve network connectivity issues by determining if your router is properly set up to communicate with the other devices on your home network. If you have completed the steps above but are still having issues connecting to Netflix, you'll want to contact your internet service provider. They can help you resolve network connectivity issues by determining if your router is properly set up to communicate with the other devices on your home network.
