Dear Customer,
Your order has been received and is undergoing the necessary security checks before despatch.
Unfortunately, we have been unable to validate this order as is normally possible, and therefore we require some further information before we can process your order.
This can be for a number of reasons, but is usually due to you having specified a different delivery address to the billing address of the card, or the billing address you entered does not match the address registered to the card.
We are very sorry for the inconvenience caused by this necessary step but hope you understand our need to verify orders to prevent online fraud and identity theft.
To help us verify this order we be grateful if you could please reply to this email with attachment of an image of any of the following documentation. You can take the image with a scanner, camera, or camera phone.
1) A photograph of the card used to make this purchase (You may wish to remove the card number from the image, leaving only the last 4 digits visible)
OR, 2) A screenshot of your online banking screen showing the deferred WatchShop payment on your online statement
NOTE: The documentation you send MUST match the details of the card you used to place the order for a successful verification.
You can send this to us by email or by MMS:
Email - Please reply to this email with an image of any of your documents attached in either PDF, JPG, PNG or GIF image formats.
MMS - Take a photo of your card on your phone and send it by multimedia message to: 07895 928 945 (include your order number in the message)
This documentation is only used for account verification purposes. It is not stored or shared with any other party. It is kept confidential until your order is verified at which point it is discarded.
You have not yet been charged for this order until you receive a further email stating that your order has been verified.
If you have any queries regarding this you can telephone us on 0800 024 8794 or reply to this email
We appreciate your understanding that all orders must be verified before despatch to combat fraud.
Watch Shop
