Here is a little guide on obtaining FREE merchandise from Logitech:
As a general rule, Logitech Support and Warranty Agents can replace any item under $75 without receiving a "trade-in" or anything back. I will walk you through on getting yourself some nice new Logitech gear.
I will walk you through getting a nice new S530 Cordless Desktop, retailing at $59.99, after you get the hang of how this works, you can do it for anything else you want (under $75) and keyboards).
Call Logitech's support.
Follow the automated dialog prompts. For sake of this walkthrough, we want to choose WINDOWS, and then CONTROL DEVICES.
You will be connected to an agent who will then say something like this:
"Thank you for calling Logitech, this is xxxx how can I help you?"
Here we will tell them our problem. Let’s make it easy shall we? If we tell them "it won’t connect" or something of that nature the agent will try to troubleshoot with you which is a tedious process, and since you don’t actually have the item, you would have to BS your way through it.
So, here is what we are going to say, and make it sound believable:
I know I said we are getting you an S530, and trust me, we are. The S510 is discontinued so they will give you the replacement - the S530. Since the paint is wearing off your keys the agent will most likely ask you for your information and send you out an new item. Simple as that. Though he can click a button and get you a new item, he won’t for whatever reason. If it sounds like the agent is going to require you to send something back, try this:
1. Say something along the lines of "What? I have to send back my (NAME OF PRODUCT) ?!
(NAME OF AGENT) you have to send something back, this will get the agent to put aside his stingy ways.
If this does not work goto this:
2. Hang up and try again.
Here is what the agent will ask you for:
- a M/N, or Model Number
- a P/N, or Part Number
(Both of these to determine model)
- And a PID (older products this is a S/N) this determines when the product was made, and thus if its still in warranty. Good thing Logitech has a 3-5 year warranty on all of their products.
Lucky for you, I just happen to know these M/N and P/N numbers for this product, and well, every other Logitech product as well.
The PID can be made up, as long as you know the formula.
For now, let’s use these:
Logitech S510 Cordless Desktop Laser
P/N: 920-000885
M/N: Y-RAK73
PID: LZ7386mc
Warranty: 5 years
Good.
By now the agent has already started filling out your order form, and should already have your name, address, phone number and email address in his system. Its ok to be different email address as that is how they pull up your profile. Well, by now it shoud have all worked out and the agent will give you a reference
number, something like this: xx-xx
Write that down.
Wait 5-7 business days and you should have a new Logitech S530 Combo! If your lucky, you may have more than one set even, as Logitech frequently over-ships!
How to Obtain a Logitech PID
http://forums.logitech.com/
Now if you type PID in the search box, you will get LOADS of threads with people needing support with their products. ANd they will list the S/N, PID, and M/N . Those are only some, some people might not. But most have done that, plus it has the product. Now, dont use the one you just found, change the numbers. ANYTHING but that you found, cuz obviously, if they posted, they needed to contact customer support which is likely they did. So anyways, i hope you guys enjoy your free PIDS for the products available on the forums
M/N (Model number) you dont need
Part number go to
http://www.logitech.com/en-za/mice_point...vices/5870
and you will see for example PN 910-001324
or find the mouse you want.
Formula:
LZ |Then year 1 digit i.e. 7,8,9 | week 2 digits 01-52 | 3 characters 1 number & 2 letters any order
First we start with LZ, because all Logitech PID’s start with LZ. So our PID is:
LZ
Now we will make the year 2010. We get the last digit of 2010, so our pid is:
LZ0
Next, we say it was made in the 48th week of 2008. So we insert 48:
LZ848
Note: You add the week as following 01-52. There are always 2 digits.
Then, we choose 3 random characters. The first is a number, the next two are letters.
So our pid could be:
LZ0483DK
We have made a PID for a product that was made near November 2010.
Hope you enjoyed this little guide
I dont take any responsibility about what you do with this
PART 2: http://bitbin.it/o8Dd4rcr/
