Product availability is updated daily. When you select your required size the availability will appear below, either: - Available for Immediate Dispatch - Order Now for Dispatch in. If there is an availability problem with an item displayed as 'Available for Immediate Dispatch,' usually where the number of orders exceeds the current stock level, your confirmation email will advise 'Item currently out of stock' in the item status. We will then contact you to pro direct sport newton abbot on further availability and confirm how you wish to proceed. This is the anticipated dispatch date from our warehouse based on the delivery schedule advised by the manufacturer. If you have chosen to personalise your Pre-Order item please allow an additional 2 - 3 days for dispatch. We will inform you of any manufacturer delivery delay to Pro:Direct as soon as possible by email and advise the new expected dispatch date. If more stock is due, the date we anticipate being able to dispatch it will be advised when you select the size. Usually once an item has been reduced it will remain at the lower price until all the stock is sold, the price may even drop further. Some offers, multi-buy deals and price reductions may only apply for a limited time but the price advertised when the order was placed will be honoured providing stock is available. We do not accept orders by fax or email due to the obvious personal information security issues. Size comparison charts are available on the website for most products. Once items have been personalised they cannot be exchanged unless faulty so please make sure you order the correct size when purchasing. Whilst we cannot guarantee that it will be possible for your order to be cancelled or changed we will do our best. If, however, the product is later deemed to have a fault of manufacture your statutory rights remain unaffected and we will be pleased to offer a refund or exchange. We will only accept personalised items for return if the personalisation is incorrect from the receipt of order or if the product is faulty. All product images on our website are as accurate as possible, however due to the inconsistency of monitors and screens, colour tones and shades may not be exact to the product. Please contact our customer service team if you are unhappy with what you have received and we'll do our best to rectify the problem quickly and fairly. For your security, every single order goes through a security check. The security check has been put in place due to increased anti credit card fraud procedures and identifies multiple orders within a short space of time. All new orders are checked to ensure they are not fraudulent or a duplicate. If your order fails to complete the security check we will contact you by email or phone to request additional information so that we can validate your order. Normal process times will be within pro direct sport newton abbot hours. If you have chosen Priority Delivery this will be actioned in time for the order to be processed as requested. When your order has been processed you will receive either an order confirmation email which confirms authorisation was successful or an email detailing any payment problem including what to do next. Once you have completed your order you can check the status of the item s by logging into your account on our website but you cannot cancel. Please note - we cannot guarantee cancellation of your order as is some cases it is likely we have validated payment. If you have ordered personalised products it is very unlikely we can cancel once payment has been validated and goods sent for processing. This takes approximately 2 - 3 days and then your order will be packed for dispatch. Once dispatched you will receive an email of confirmation. During busy period please allow 5 - 7 days for personalisation. Once your payment details pro direct sport newton abbot been entered, your bank will place an authorisation against the full order amount. This will show as a pending transaction on your account unavailable funds. We will then either take all or part of this pending amount depending on whether we are processing all or part of the order straight away. If your pro direct sport newton abbot is a Pre-Order for more than 5 days in advance of the order date the pending transaction will automatically void after 5 days and be released back into your available balance. If you cancel your order before we have completed the transaction the pending transaction can be voided. Please allow 3-5 working days for any amount pre-authorised by your bank to be cleared into your available funds. For orders placed from overseas this may take longer. Price reduction decisions are not always made in advance so if you notice a price has been reduced after you order has been confirmed, but before you have received it, please contact us by phone or email and we'll credit the difference. If a price is reduced after receipt of the order we cannot refund the difference. Customs or import duties are then applied once the package reaches its destination country. Any additional charges for customs clearance must be paid by the recipient including, but not limited to, taxes, duties, holding fees. We have no control over these charges and can not predict what they may be. Customs policies vary widely from country to country and are subject to change so we would advise you to contact your local customs office for current, up-to-date information prior to placing your order. We will also not be liable for any further costs incurred as a result of a recipient's pro direct sport newton abbot to pay customs charges and will charge accordingly for any charges incurred by Pro:Direct Sport as a result of the recipient's refusal to pay the applicable charge levied by Customs. As soon as your order is dispatched from our warehouse you will be sent an automatic email to confirm that it's on the way with an approximate delivery time frame. If your order has been sent on a tracked pro direct sport newton abbot the email will include reference details and a link to the courier website. You may not get any tracking information on the courier's website until the following working day after dispatch. Please note: Collections from the Pro:Direct warehouses are Monday - Friday. If your parcel is marked as dispatched after 6pm or on Saturday or Sunday it will be collected on the next working day. From the next working day after that you will be able to track it on the courier's website. When your order is dispatched you are sent an email to confirm that it's on its way to you. Included in this email is your tracking number and details of how to track your order depending on which courier has been used. If your delivery has been sent via Royal Mail: Please enter your 13 Digit reference number in the 'Track and Trace' box on the Royal Mail website. The status of your order will then be shown. If you miss the delivery please take your missed delivery notification card to the Royal Mail collection office to collect your parcel. You will need to take some identification with you. If you did not receive a card you will need to contact your local Royal Mail collection office. If you feel you need to contact Royal Mail concerning the whereabouts of your parcel please call Royal Mail customer service on 08457 740 740. The full delivery status of your order will then be shown. All deliveries will need to be signed for between 9. If you miss the delivery a card will be left and they will attempt to deliver the next working day. If your delivery has been sent via City Link Courier: Please enter your 8 Digit reference number in the 'City Link Job No' Box when on the City Link Website. The full delivery status of your order will then be shown. All deliveries will need to be signed for between 9. Deliveries are sent on a next working day service. If you miss the delivery pro direct sport newton abbot card will be left and they will attempt to deliver the next working day. If you feel you need to contact City Link concerning the whereabouts of your parcel please call City Link customer service on 08444 930 932. All of these websites can be found when typed into your search engine. If someone else is at the address they may sign for the parcel as the courier is contracted to deliver the parcel to the address stated, not the person. If you haven't received your parcel or a card within the expected delivery time you can track your parcel using information provided in your dispatch email. If you require further assistance please contact a member of our Customer Service Team. In most cases they will have left a card to highlight a failed delivery attempt and detail where the parcel is being held. If we have sent your parcel recorded then use the tracking number on your national postal service website which may give a clear indication of it's status. Failing this, please contact us and we will investigate. They should leave a card highlighting where the parcel is pro direct sport newton abbot held. In most cases they will have left a card to highlight a failed delivery attempt and detail where the parcel is being held. If we have sent your parcel recorded then use the tracking number on your national postal service website which may give a clear indication of it's status. Failing this please contact us and we will investigate. The parcel is likely to go through customs first and you may be contacted for payment of duties. We would expect the partner company to leave a calling card if there was a failed delivery attempt. You can check the status of your parcel by tracking it using the information provided in the confirmation of dispatch email. If you have any difficulties locating the parcel please contact our Customer Service Team. We ask that you provide the correct billing address details when submitting your order but you may change the delivery address to an alternative residential or business address. If you are requesting delivery in a different country to the billing address this will automatically go through a security check and we may contact you to confirm your details. If you request a business address for delivery please make sure you enter the address as completely as possible including if necessary, Business name, building name, floor, department etc. Even if there has been a delay there should be a clear indication where the parcel is and potentially the cause of the delay. They may request further information to locate your address. If you don't get an adequate response please contact us and we will investigate. If after tracking your parcel it's clear it's made it to your country we would advise contacting your local depot. If you don't get an adequate response please contact us and we will investigate. Usually the couriers require that you reconfirm your contact telephone number or full delivery address so providing this information again when you first raise the query would be helpful. Often, if there has been a delay in transit parcels may arrive a few days late. We have to wait 15 working days until we can class the parcel as lost if there is no clear tracking information. We will monitor this and keep you updated. Royal Mail will hand the parcel over to your national postal service for delivery. If you know where your local delivery depot is, we advise you contact them with your tracking number as the parcel may be being held for you. If this doesn't resolve the matter please contact us and we will investigate. We have to allow between 20 and 25 working days from the dispatch date until we can class the parcel as lost. We thank you for your patience if you do experience any delays. If you want to refuse, or pro direct sport newton abbot refused delivery for any on the below reasons: - you did not want to pay import taxes - you do not want the parcel You will be liable for any costs we incur from our courier for return delivery. If however, you refuse because there is something wrong with your order, something is missing or the package is already opened then the above statement is not applicable to you. In the unlikely event of your parcel pro direct sport newton abbot lost by the courier, as the sender, we will be responsible for making enquiries and any eventual claim for the lost items. This means that once the courier classes a parcel as lost we can process a replacement or refund immediately. If a parcel is sent on a Next Day Delivery service we should get a much pro direct sport newton abbot and detailed response from the courier. Please see the above Q and A on the procedure to follow if you have not received your parcel within the estimated time frame. If the outer packaging of your parcel is open or damaged we suggest you check all items are present and correct before signing for the parcel. In the unlikely event we send you the wrong product, we will refund the cost of return postage back to the card used to purchase the item s. Please send the product back to us by recorded delivery with a covering letter detailing what happened. As soon as we receive the returned item s we will despatch the correct product and issue you with the postage refund please include the receipt for postage in the parcel. Sometimes we don't send everything you've ordered at the same time, so first of all, check your dispatch notification email to see if any of your items are 'to follow'. If the dispatch note says an item should be in your parcel but it isn't, please get in touch with our Customer Service Team. In all cases, the items returned must be in their original condition, which includes any packaging. For example, shoes are to be returned along with the original box. All goods are your responsibility until they reach our warehouse. Please ensure you package your return to prevent any damage to the items or boxes. If you return items for a replacement, we dispatch the replacement goods to you free of charge. We will refund the monetary value of the goods returned to us, at the price you purchased for them. All refunds will be for merchandise only, we cannot refund shipping cost unless the item was sent in error. If you wish to return goods for an exchange or refund please send the goods back within their original packaging with a courier of your choice. Please keep the receipt or tracking number of your returned package in the event it is delayed or lost in transit. We suggest you use a pro direct sport newton abbot method of carrier to return the goods to us check which is appropriate with carrier. We cannot be held responsible for items lost of delayed in transit on the way back to us. Once items have been personalised they cannot be exchanged unless faulty so please make sure you order the correct size when purchasing. Whilst we cannot guarantee that it will be possible for your order to be cancelled or changed we will do our best. If, however, the product is later deemed to have a fault of manufacture your statutory rights remain unaffected and we will be pleased to offer a refund or exchange. We will only accept personalised items for return if the personalisation is incorrect from the receipt of order or if the product is faulty. If you find that the product is unsuitable please return it in its original condition unused with all its packaging and tags intact within 28 days of receipt for either refund or exchange. On the dispatch note is a returns form and label which both explains the returns process and requires you to complete the appropriate section so that we know what action to take. Please add a covering letter if you feel you need to add more information or it is simply will not fit in the returns part of the dispatch note. If you return items for replacement, we dispatch the replacement goods to you free of charge. We suggest you use a recorded method of carrier to return the goods to us check which is appropriate with carrier. We cannot be held responsible for items lost of delayed in transit on the way back to us. As an online business, we aim to provide a Returns service that is totally hassle-free for you. We endeavour to deal with returns 3 — 5 working days, however this may extend at busy times of the year. We suggest you use a recorded method of carrier to return the goods to us check which is appropriate with carrier. We cannot be held responsible for items lost of delayed in transit on the way back to us. As soon as your return has been processed by our warehouse, we'll email you to let you know. If you have requested a refund then this will have been processed at this pro direct sport newton abbot. If a replacement or exchange is being processed the goods will be dispatched soon after if personalisation is required this will take 3 - 5 days. If you have not received notification that we are processing the return firstly track the parcel with the courier pro direct sport newton abbot sent it with to confirm it's reached us; if it hasn't they will investigate for you. If it is confirmed at Pro:Direct please contact our Customer Service team straight away and we'll resolve the matter quickly. If goods are returned as unsuitable or for exchange of size we will not refund either your returns cost or the original postage charge. If an item is faulty or we sent the wrong item to you then we will cover the cost of return. For more information, please see our Returns Policy. We are very sorry if we have made a mistake on your refund. Please get in touch with us and we will try and sort it out for you as soon as possible. The following may affect the amount you have been refunded: - The delivery charge, which would only be refunded if the goods are faulty. We may have refunded you less returns costs. This amount varies depending on where the parcel is returned from and it's size. We are really sorry if we made a mistake when processing your request. If you were expecting a replacement and got a refund instead, this may be because we were unable to exchange the item for what you wanted due to stock availability and could not reach you for an alternative decision on what you would prefer. In this instance we would automatically issue you with a refund so you have the choice to purchase whatever goods you want instead. If you were expecting a refund and we sent you replacement goods please get in touch with our customer service team and we will resolve the problem as conveniently as possible for you.
