I went to Canada Post website - they have new to me Snap Ship with a promo extra discount when you use it, until July. So, quite glad Paypal didn't work today. I'm glad to hear someone else has had the problem with Paypal well, not glad for you, but glad I'm not alone. I brought this up at this week's Board Hour, and one of the new reps actually gave an explanation which makes sense although he said he hadn't heard anything about this from any other seller -- so now there are at least 2 of us. The answer likely is, as he described it, that Paypal is about to disentangle itself from eBay's shipping services. What may be happening is that Paypal's programmers are monkeying around in the background in preparing for the changeover and it's somehow affecting the interface between eBay and Paypal. When I phoned Paypal today when I was unable to print my Tracked Packet label, they blamed eBay. The eBay rep today was adamant that the problem is at the Paypal end, and this does make more sense. We will be rolling out the new service over the next month or two, so keep your eyes peeled as we will contact you to let you know when you can start using Shippo. Hi lucitabby, Sorry you are having issues with Canada post snap ship label printing. I am not sure what is happening, but there are a couple of sellers who have indicated this issue. Are you able to tell me what steps you took to print the label, and what errors you received. PayPal should be providing the same level of service as always, so if I can help to push them to fix the issues on their site, I am happy to do so. Just to clarify, there are a couple of discrete things happening at once here. PayPal is looking to step out of the label processing canada post snap ship at least with eBay and focus more on their payments business. They are still under contract with eBay for a couple more months, and hence should be providing the same level of service as always. If there is an issue with Tracked Packet not appearing as an option on PayPal, it is possible that either Canada Post or Pitney Bowes changed something. If others are having this issue, please let me know and I will try to get that resolved. I have sent PayPal an email in the interim to see if there are any known issues, but open to more feedback if anyone has more context. We will be replacing PayPal with Shippo in a couple of months, but that should have no impact on how PayPal works or the options provided under PayPal in the interim. All the buyer's details were shown, including the phone number. I tried on both Safari and Firefox browsers with the same results. Hi lucitabby, Sorry you are having issues with PayPal label printing. I am not sure what is happening, but there are a couple of sellers who have indicated this issue. Are you able to tell me what steps you took to print the label, and what errors you received. PayPal should be providing the same level of service as always, so if I can help to push them to fix the issues on their site, I am happy to do so. I may need to use it in the meantime until Shippo is available, otherwise I'll be forfeiting all my discounts on Paypal labels for tracked services. As has been discussed a few times on these boards and again on your thread, the shipping discount has never been discontinued if you ship from paypal directly so you could have signed into paypal and then printed your label. I'm sure that a lot of people still don't realize that so I thought that I would repeat the info here again. Thanks for the heads up on this, never noticed this implementation. A couple of quick things I noticed relevant to international shippers. When I've had to use that in the past it was via paypal, but it looks like other users are having problems after the recent changes made.
