4.000 INSTALLATION OF CMS 194
4.010 Budget Proposals – Operation 195
4.020 Budget Proposals – Standard Practices 196
4.030 Estimation of Materials 197
4.040 Unit Costs 199
4.050 Procurement of Materials 201
4.060 Application for Job Numbers 203
4.070 Issue of Work Orders 205
Programming of work 207
4.080 Programming – Operation 208
4.090 Programming – Standard Practices 209
4.100 Requisitioning and Handling of Materials 211
4.110 CMS Installation 213
4.120 Commissioning of CMS and Purging of House-line 219
4.130 Site and Other Reports 222
4.130A Daily reports 223
4.130B Monthly reports 225
4.130C Monthly completion reports 229
Cont’d..
5.000 CONSUMER SERVICE 230
Performance Standards set by OGRA 231
5.010 Consumer Service – General Operation 236
5.020 House Line Design 237
5.030 House Line Installation 244
5.040 Testing and approval of Appliances 252
5.050 Purging and Commissioning 254
5.060 Shutting Off and Re-commissioning 256
5.070 Disconnection/Reconnection 258
5.080 High Gas Billing Complaints (HGBC) 260
5.090 Abnormal pressure complaints 263
5.100 Low pressure complaints 266
5.200 Removal of meters 268
5.300 Replacement of defective meters 271
5.310 Standard practices of meter replacement 273
5.400 Matters related to customer service/calls 275
5.500 Commissioning of gas 277
5.600 Specialist’s advice to consumers on utilization of gas 280
