Well, after Santa got him an Xbox one-we realized we can't log into his account. Hundreds of dollars spent on this account. I providea bank statements, ip, create date, you name it I dug up everything they asked for except the email cause I dont know what was set up and they respond with the email containing first letter last number and everything else censored with asterisks. I reply the issue is not resolved then they send me an email asking how my experience was. These back and forth emails have exceeded a monthe time. Smh, thsee people need a lawsuit. My old email does not exist anymore because I changed the alias. It's like they are trying to mock their customers. I have been trying to contact Epic Games to delete my account. You would have thought that legally this would be a simple thing to do. I was frustrated with Epic Games at first, as I had purchased Subnautica, and, due to an unimportant reason, had to move over to my second computer, I logged onto my account, but it said nothing about me having already purchased Subnautica. I felt Hard-Done by, but I paid the money as I had gotten it free the first time due to the Christmas sale. After waiting for it to download, I was then told that my computer wasn't powerful enough to run it - After I had spent my money. I was appalled, and sent an Email regarding a refund, one week later, no reply. I sent another Email as a reminder, and now, a week and a day later, still nothing. I feel sorry for anyone who has to use this launcher, and hope this review has helped. One of the most profitable gaming companies from last year. They should realise that people will not spend anymore money on their games, if they can't communicate with players on a 1 to 1 basis. Www epic games service and some terrible policies. The video file is there; they can easily see it was their glitch, yet they refuse to even communicate with me. Very disappointed with the customer service and the lack of assistance provided. Multiple emails back and forth with the end result being we're out of luck. An honest mistake made by a kid and zero understanding or willingness to help correct the mistake. The customer services representative www epic games back read as if he was sending automated responses, did not even address my questions or suggestions for correction just sent www epic games blanket statements every time. The service that fortnite provides is quick, joyfull and uttterly profesional. I got hacked, and alot www epic games money were taken from my bank account and put info fortnite. If you ever have any problems with anything from epic games, i promise that Nevena and the rest of the support crew are most willing to help. The new game mode one shot on fortnite is trash, you should put full health not 50 health who can even survive a sniper shot if once they hit you they get you for more than 100. Come up with better ideas. Bought v bucks for my grandsons game. www epic games Money taken only one lot of v bucks given. Have filled out the form to contact them 3 times about this. I got automated reply that someone will be in touch. The skin my grandson wanted is no longer available so he is disappointed as well. Will contact Xsolla who I paid through to see if they can refund my money. After my Son had been scammed out of his Fortnite account from a male in America, I frantically made endless emails, for over three weeeks. Epic did respond but without the outcome we wanted. Finally, we had one on one. We were asked to provide approx 10 I. D questions which we did, with photographic evidence. Once checked, they changed the email back to ours, the hackers had changed everything to theirs and changed the passwordand we got it all back. Epic were very helpful to say the least, plus the hackers gained us a couple of levels with add ons!.
