Reader books BA flight, ends up on Vueling and bag ‘looks like someone had taken an axe to it’
A small London design company is facing a £900 bill after BA’s sister airline, Vueling, trashed their salesman’s expensive metal suitcase and then refused to reimburse the firm unless they took it to a shoe repair centre more than two hours from their office.
The Montreal Convention says airlines must compensate passengers if their luggage is damaged or lost up to the value of about £1,150.
However, Vueling has been telling customers the maximum it will pay out is €50 (£43).
Circleline Design, based in Dalston, has been battling with the Spanish carrier which, along with BA, is part of International Airlines Group. Its salesman booked a BA flight from Milan to Barcelona only to find that despite booking on the BA website, he was travelling with budget airline Vueling.
https://www.theguardian.com/money/2018/jan/26/passenger-case-damaged-airline-compensation-ba-vueling
