Looking to add live chat functionality to a WordPress website? Most bloggers recognize the. Take a moment to look at your favorite blog to see what I mean. At a minimum, I bet it , email address, and social media profile links, am I right? However, if you want to crank the personal touch up a notch, nothing beats live chat. Live chat empowers you to provide exceptional customer service by resolving customer problems instantly. It can , too, as you can respond to sales queries in real-time, eliminate buyer friction, and provide a reassuring human presence until are ready to pull out their wallets. Top 8 live chat plugins for WordPress If you want to know how to add live chat to a WordPress website, read on. On the customer side, LiveChat greets people with a nice chat box at the bottom of the page. That box always remains in sight and can be accessed with just a single click. Then, after the conversation is done, your customers can leave feedback and grade their experience with your agent. They can also give you a shout-out on social media through the share buttons embedded in the chat box itself. Best for: customizable chat boxes, agent ratings, beautiful and functional. However, where LiveChat really shines is the amount of cool features that it gives to you and your support agents. Olark is a fully-featured live chat solution. Basically, you get a piece of code directly from Olark, which you can then embed wherever you wish. And once the talk is done, the customer can leave their feedback and rating. Zendesk Chat formerly Zopim Live Chat is one of the most popular live chat services available to WordPress users. It is easily installed thanks to a , available for free from the official repository. To respond to visitor messages, simply access the external Zopim Dashboard — if you want to access chats on the go, you can install a dedicated Android or iPhone app, too. The dashboard is crammed with vital metrics that let you review chat performances, track chat history, and learn about your visitors in real-time. If your website is small, this live chat plugin may well suffice. This also unlocks cool additional features like chat triggers — chat triggers let you specify certain conditions for the chat box to auto-launch, such as if a visitor is stuck on a page for more than a minute. The chat boxes come in three designs, which can be fully color customized to fit your branding. Chats are handled from a Tidio Chat tab, which is accessed right from your WordPress dashboard. You can also manage chats by installing a dedicated desktop, iOS, or Android app. Similarly, if a visitor leaves the chat, you can continue the conversation via email. WordPress Live Chat Plugin If you find monthly fees off-putting with live chat plugins, look no further than the. Chats are handled entirely from the WordPress dashboard—ideal if you spend most of the day logged in. The chat boxes are simple but effective, with two colors for you to customize. If all operators are offline, the chat box is replaced by a contact form, so that visitors can email their questions directly. Formilla Live Chat is an excellent freemium live chat solution. Premium users can also benefit from customizable chat boxes and real-time visitor monitoring. Other impressive features include proactive chat, offline email forms, and chat queues for when operators are busy handling other queries. Pure Chat is one of my favorite live chat plugins because of the beautiful chat boxes it builds. Any part of the chat box can be customized, with unlimited colors, eye-catching animations, and custom images available. Beyond the eye candy, is also a very capable live chat tool. Functionality includes powerful analytics, multi-chat management, and proactive chat triggers. You can also schedule when the live chat function is online — and when offline, your live chat box converts into an opt-in form for any MailChimp email list. Chats are handled via the Pure Chat dashboard or mobile apps. You can also select where chat boxes are displayed on the screen, with visitors able to drag it somewhere more convenient should they wish. Best for: unlimited number of simultaneous live chats for free Customizable chat box: YES Chat history: unlimited Free conversations per month: unlimited Price: FREE All chats are handled via an intuitive dashboard. Final thoughts That concludes our roundup of eight of the best live chat plugins for WordPress. And because most of the live chat plugins featured include some form of free plan, you have no excuse not to give one a try! Using a different live chat solution? Let us know in the comments below!