"Certainly," said the man. "We charge £250 for changing locks, and a £50 call-out fee."
"Fine, fine." I told him my address.
"We can be there in ten minutes. Do you have a form of identification?"
"No. My wallet's in the flat."
"A driver's licence? A utility bill?"
"I'm in my pyjamas."
Mo leaned over, cupping a hand to his mouth. "Very nice pyjamas they are too!" I elbowed him out of the way.
"I'm afraid we can't change the locks unless you can provide valid identification showing your address."
I tried not to let my irritation show. Unsuccessfully. "I can provide ID as soon as you let me into my flat."
"I'm sorry, sir," came the snitty reply. "I'm afraid we can't help you." He hung up.
