I can't get on to my account to pay my bill. This is the first time in more than 8 years that I can't sign into my account from overseas I am in Tokyo at the moment. When I sign in using my username and password it keeps telling me my password and or username is not recognized. I tried this a few times and the same thing happens. I also can't find a number where I can call ATT about his to pay my bill from overseas. ATT only lists 800 numbers but no numbers in the US that I can call from overseas to pay the bill or resolve the problem. This new chnage makes the online payment not useful for those traveling abroad on business or for pleasure. Hello Thank you for posting! I'm sorry you're having some issues with your online account access, we'll be happy to help you with that! Please send us a private message by clicking. Please include your full name, phone number, account number and the best time you can be reached. Please let me know if you have any questions. Thank you, Dmitriy Still no response. I sent you all of the info you asked for. Please note what I am asking for: 1. I have been able to log into my account for the past 8 years when traveling overseas. I can still log into my other accounts from other ulitilities and banks when overseas with no problems. Please resolve this issue so that business people and others can log into their accounts when traveling outside of the US. Your online customer help does not appear to read or understand the problem. I asked for a number that I can call from overseas to resolve this issue; the online chat DOES NOT WORK from overseas. Why can't you just email me and provide the corrective info? FYI, I am currently having the exact same problem while travelling in Europe. Up until this week, I have always been able to login without any problem while travelling abroad. I suspect there are a large number of increasingly frustrated customers experienceing this same issue. Please let us all know if you fing a solution. Frustrated in Budapest I contacted a different customer care unit at ATT. They responded and after a couple days sent the following. I didn't try the number yet so I don't know if it actually works I had a relative pay my bill because it was taking so long to get an answer from ATT. The community forum group tried to help but is hampered by the lack of communication between individuals five different individuals answered private emails , by a lack of knowledge of the problem none appeared to be informed of the issue and by a lack of knowedge of suitable contact numbers for customers travelling overseas. I still can't log in and I told them multiple times I don't have a cell phone contract with ATT; I have an internet and home phone contract. However, ATT appears to be working on a solution. If you require assistance with making a payment, viewing usage, or any other online activity, please contact us at 1. We apologize for the inconvenience. First trip this has been an issue. Two tech support calls 4wks apart, they said they didnt know why it wouldnt work. Able to reset no problem on their end. Keeps saying my id and password dont match their records. VERY frustrating as an overseas traveler. Get your edited for word filter evasion together ATT. I was having the same problem while I'm in Europe... Neither the app, nor safari would recognize my log-in info. On a whim I tried to login from my laptop and had no issues... I also have the same problem, no matter using cellphone, ipad, or a computer. I would be able to login to the billing page, but I can't manage other things in my account, ex. I am in Taiwan currently and I have to call intl support every time. Hours on the phone, multiple transfers, internal confusion and misinformation. One of the reps I spoke with acted as though I was the one who was being stupid for thinking I could access my account when out of the country. He acted incredulous that I would try and all but laughed at me for thinking I could access when out of the country. Why would you think you could? They offered that I should call every time I want to look at account activity, make a change, pay a bill etc. What a terrible and inconsiderate employee this guy was. A different rep in another call admitted that a change was made to their system recently which blocked access while out of the country. This rep agreed it made no sense and she said they were getting a lot of complaints. This is so stupid it's hard to believe. It's as if they don't realize or don't care about their customers who travel internationally. Not only is access to my account blocked online and through my iOS app for me while out of the country, it also blocks access to my DirectTVNow television streaming in the US. In addition, despite being told otherwise, one can not access their text messages when out of the country. I have an iPhone 7 and when I am at my second home in Brazil, I change my chip to use with the local carrier. Verizon has an app, Verizon Messaging, which allowed me to still seamlessly send and receive my text messages other than iMessages, i. I am out of the country for 6 weeks and am loosing countless text massages sent form anyone who does not have an iPhone using iMessaging. That was stupid on my part! I am in Italy as well and I'm having the same issue. I tried to access my account with the laptop, the tablet, and the phone, nothing works. The customer service on the online chat was not able to help but was at least able to check that the account is in good standing. I will call the international travel support number tomorrow but I don't have high hopes....
