Instructions on how to configure Account Settings and Activate WiperSoft will be provided below. Note 1: In order to activate WiperSoft, you will need to disable any firewall software that may be operating on your computer. Once the activation process in complete, you may turn your firewall on again. Note: Ensure that the username and password fields are blank when you type in your details. If there is something saved, delete it. Please double check that you put in your email and password correctly, i. All inquiries about billing should be directed to our vendors SafeCart, not the WiperSoft technical support team. That includes issues with purchasing, renewals and billing. This will ensure that your problems are resolved faster. So that our vendor can locate your account faster, make sure that you include your order number in the email, or have it available when you call. Alternatively, if you cannot find your order number, provide them with your information so that they can use it to locate your account. Our vendors, Safecart, can be contacted using the below contact information. If that is the case, you need to contact our vendor, Safecart. Contact information will be provided below. If you cannot find the email in the spam folder or realize that you have made a mistake with your contact information, please contact our vendor, Safecart. Their employee will be able to provide you with your account details or send you your account information again after fixing the mistakes in your contact information. During a scan, WiperSoft will usually find cookies on your system but there is no need to worry. They are text files that hold certain information about you. They are not malware. The reason WiperSoft identifies them, and the reason why you should allow the program to delete them, is because malware could get your private information via those cookies. This is why cookies will most likely appear on every scan. Even when cookies re-occur over and over again, that does not signal an infection thus there is no need to be worried. However, cookies should be removed as often as possible. There may be cases when WiperSoft is unable to completely remove a threat. If you were infected with a mutating malware threat, like a trojan or rootkit, the security program would have trouble removing it automatically because the infection changes into an unidentifiable form. To deal with these kinds of issues, you would need to contact the WiperSoft technical support team. Please use the below provided links to get in touch. When you see a screen which allows you to choose between Home, Reports, Scan, Update, Settings, and Help sections, we recommend to click Scan. A full scan of your system will be performed and the security tool will present a list of all the files, registry entries, folders, etc. From this list you will be able to deselect all the entries that you wish to keep inside your system. You will see that the security tool restarts your computer and deletes all the indicated registry entries and files. If you see such alerts, you need to give your permission for WiperSoft to proceed. It means that WiperSoft will reset the browsers and will return them to the default Microsoft, the more preferable one.
