Managed VPS with 24/7 technical support (Phone, Chat, etc)?
I'm currently with FastComet, but I'm disappointed with their technical support options, they provide technical support only via their ticketing system. So I'm looking for a new VPS provider that has the following requirements:
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Managed Linux VPS
24/7 technical support - Phone, Live chat, Ticket/Contact Form/Email
Minimum Quadcore CPU
Minimum 6 GB RAM
Minimum 100GB SSD
Minimum 5 TB Bandwidth
cPanel/WHM/Softaculous
~$90 USD
Where would you like the server to be located? ie UK? US? Somewhere else?
Preferably in the U.S, with U.S based phone support available.
Rackspace has phone support. Maybe you can try them.
<<snipped>> I just wanted to comment you will likely need to increase your budgets for call based support. Ticket based support with an SLA is fairly common, chat less so, which is part of why we are looking to build products around these more hands-on ideas.
As for specific vendors I would peruse the offers here on the forums and find something with what you need, it will likely be heavily advertised if they offer these systems.
Would you be willing to share why you are interested in, and/or how you intend to use call based support?
Myself, I'm always looking for input on services people are interested in.
Rackspace has phone support. Maybe you can try them.
Looking at their Cloud Server pricing, specifically General1-8 because of the 8GB ram, it's a bit out of my budget at $117 a month.
<<snipped>> I just wanted to comment you will likely need to increase your budgets for call based support. Ticket based support with an SLA is fairly common, chat less so, which is part of why we are looking to build products around these more hands-on ideas.
As for specific vendors I would peruse the offers here on the forums and find something with what you need, it will likely be heavily advertised if they offer these systems.
Would you be willing to share why you are interested in, and/or how you intend to use call based support?
Myself, I'm always looking for input on services people are interested in.
I'm interested in call based support because I used to have that when I was with Codero and with Inmotion Hosting (before I found out the first month was just promo pricing and essentially doubled the price afterwards).
Chat is very useful for when you expect a rep to focus only on the situation on hand. With tickets I presume that there's a 15 minute+ wait because they're working on other people's tickets in a queue or at the same time for efficiency. That's not something I feel is right for me if my site crashes and I want it backup ASAP, it's reassuring to have someone working with you in real-time. A 5 minute wait for a chat rep is something bearable I suppose for some non-critical emergencies, but if I can call in and get someone on the line within a minute or two when something important breaks, I'll feel assured that it's going to be worked on in-call and resolved quickly.
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Thank you for the feedback - it's incredibly helpful.
Glad to hear I'm not the only one who feels that way about responsiveness.
Your requirements are very reasonable. I'd recommend taking a look at the VPS Hosting Offers forum below - there are a number of vendors there who suit your needs.
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Chat is very useful for when you expect a rep to focus only on the situation on hand. With tickets I presume that there's a 15 minute+ wait because they're working on other people's tickets in a queue or at the same time for efficiency.
Sorry to point this out -- but for live chat the same applies. I've heard in some cases some live chat agents juggle 5+ chats simultaneously. Some people even handle over 10 chats. With tickets you have the benefit of someone having the time to make sure they get back to you with the right answer, which you don't necessarily get with live chat.
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