The company states the accuracy of the matches depends on two things, the honesty of your profile and you knowing what you want. The service is available free of charge. Customers can upgrade their account or add a credit card for purchases. If you have questions or concerns relating to your account or the available services, contact the customer service department by phone, email, traditional mail or through social media. Box 25458 Dallas, TX 75225 Official Website Customers visiting the website need to sign into their existing account or create an account. After logging in, you can update your profile, search for individuals in your local area or search for specific people or interests. If you need additional information relating to the available services, we recommend visiting the page. Social Media You can connect with the customer service department through social media. The customer service department responds to customer concerns within 60 minutes. We located the customer service number after a lengthy Internet search. After sending our message, we received an automated response stating the customer service team would respond to our concerns within 48 hours. We have to note, when sending correspondence to the customer service department, do not include personal information such as your social security number or credit card information. After listening to the available options, we did not speak with a customer service agent. The call went straight to a voicemail system. We left a message and asked to speak with a customer service agent. We are still waiting for a callback. If you take the call to the customer service department out of the equation, the overall experience was better than expected. Take a moment to share your thoughts with us in the comment section. I had the same problem as the person above. I paid to be an A-List member and my account gets deleted a week after I paid for it. I have been a member of okcupid for 2 years and no problems all of a sudden when I pay for A-list my whole account is deleted and I cannot log in or create another account. When are you going to restore my account or refund my money, I have sent you several e-mails. My man and I started talking May 30th 2013 and we fell in love. Today we are engaged and live together in our home with my two children from a previous marriage and six days ago we had a baby girl of our own. Thank you so much. I am a paid member on list A and just took the membership with you. I have suddenly lost the contact with the site and cannot log in. It shows error 101 and error118. B P Chawla I have tried contacting you to reset my password but failed. I was using my account up to Saturday the 24th of may, 2014. Come sunday morning, I was unable to get in my account, my user name and password not recognized. I tried obtaining a password reset link, and it did not recognize my email address. But, yet, if I tried creating a new account, my email address was on file. I opened up a new email, created a new profile, and when I tried to get back in, the same thing happened. I have gone through the help section through the site, seeking assistance, and nothing…If I had a problem with facebook, ebay, craigslist, match, I would get a reply instantly. I never closed my account, so what is the deal with these people??? I have been trying to access my account for a week now. I have tried to use the site. To even send a message to customer service but it will not even let me do that. I have called corporate office only to get a voicemail. Why is it so hard to get help so that i can enjoy using the site? Does anyone cate about their members? FTC complaint on its way. Encouraging everyone to take this action. At first everything was going just five on the date but he kept in voicing that we needed to kiss! He started calling me names.. I ask him to please pay ahead of time for the taxi and I would gladly leave! U need to walk home! Then he just kept driving.. I know I should have never left Portland with him but I was very very confused and scared to be alone in Portland! But I still should have left! My main concern for other woman is this guy did a complete 360 on me from night to day with in seconds! Iv been on lots of dates on ur site and have met a few crazes but not like this…he have pure hate in his eyes!!! He could hardly drive he was so mad and shaking because I waisted his time and money and got nothing in return! Thank you for ur time! What is wrong with your site? Oh sure, I can send a message. I get a conformation that my message was sent, but nothing comes back. Then I see a note that says to click on the green button to chat. Where is this green button? This is just crazy. I was banned after I discovered I was becoming a victim of identity theft. I changed all my personal finances around and bought fraud protection after being contacted by a member on Ok. I realized I made a mistake telling her anything. I told her I would send the money in a couple days. I was stalling to to protect my identity. I reveiwed my contact letters during this time and realized that her first letter was cut and pasted from a letter I had sent to a totally different member. The person that contacted me deleted her profile. So I sent a message to the other member letting them know I had protected my name and finances. I was banned 30 mins after sending that message. Really nice, ban the victim—reward the criminals. I guess eventually karma will catch up to you all. Then they can all defraud themselves…as Ok. Thanks for hosting this site so we consumers can use judgment before flitting out earnings off to a company that will arbitrarily blackball a member which appears to have happened in my case for no good reason. Thanks again for making this site available as it has saved me moments of my life as they are now blackballed by me! I feel utterly deflated by the whole experience. This is outrageous in every way possible. Could someone please let me know how I can re-gain some control of a personal profile that this sitting there waiting for anyone to visit without my knowledge, just so I can be sure it is deleted once and for all. I have read hundreds of similar comments by other users so this is obviously a recurring problem for OkCupid and yet nothing is done about it. I can not long into my account. Will someone please email me at the email address above. I will not leave any personal information. This is not even my real name because I am not sure what is going on with the website and I have pictures posted on here. I am concerned and want to know if my account has been deleted. Please tell me something Okcupid Great site if you can keep an active profile. They got your money and if you complain to your credit card company, they reject the chargeback and send the terms and conditions that state no refund, and accounts may be deleted. So you are totally screwed. They have the banks in their corner with their legalese, and can delete you and keep the money. Great site but odds are you will get booted out. All I get is a message that they are experiencing technical difficulties. I have been unable to access my account for almost 2 mos. I want my 69. I refused so it finally took away my messiage privilage and ability to pull up pics. Is this really a free site if they do this. I am currently trying to inform FCC what is going on. Thanks these site are filled with scammers. I use the free account. This past week end it appears that your format has changed. I cannot speak to the women that I have spoken to before. Thee used to be three circles. Far left circle a white arrow indicating someone visited you. Middle circle a recap of the amount of usages for the site. Far right circle red arrow, is one that you can start a conversation with and message. Everything is different and some of the people are from over countries. Others are from all different states. I set mine up with the following: looking for females within a 50 mile radius of where I live which is Hamden Ct. What good is for me to locate an individual that is living cross country from me. At this time I have lost all the women that I contacted. Please restore the site that it was before this past weekend. Mike I would like to have my Cupid site restored to what it was before last weekend. Some individuals are trying to contact me and I cannot respond. I set up my profile to give me women within 50 miles of 06517. I would like to have my old site back. I have used the site for quite some time and I like it. Please respond using my email. Thanks Mike I have been trying to delete my account with okcupid as I intended to be a subscriber for a month but I was placed on auto renewal when I enrolled. Please delete my account and my pictures and personal information in the site. I was not successful in doing it because of email and password problem please help. I just had a quick question. It says that my account has been suspended due to violating terms of the ageeement. Any assistance would be greatly appreciated Thanks.
