This guide provides tested methods to win PayPal disputes and chargebacks. Customize each template with specific details to fit your situation.
Method 1: Defending Against a Chargeback for Intangible Goods
Hello,
The user purchased an intangible good from me for “Write what they purchased here”. PayPal’s policy states that they do not cover the buyer when intangible goods are purchased. Therefore, I deserve to receive my rightfully owned money, and the buyer should be looked into. Intangible items are not covered under your buyer protection policy.
Thank you.
Method 2: Contesting Unauthorized Access Claims
Hello,
The user bought an intangible item from me for “Write what they purchased here”. The user did not have unauthorized access to his account, you may check the IP logs to verify this fact. Also, due to the fact that the user purchased an intangible item, he is not covered by buyer protection. The user is trying to lie, and no unauthorized access took place. Please provide me with my rightfully owned money.
Thank you.
