subwayhost issues

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DATE: Sept. 30, 2019, 7:26 a.m.

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  1. subwayhost issues
  2. Definitely don't recommend these guys, had a ticket open for 3 days now about my VPS disappearing from my VM panel (for the past month) and no response. Paid for a year in advance and that money is more definitely gone.
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  18. https://i.imgur.com/6Ou2e3j.png
  20. Moved to discussion area
  21. "Every successful individual knows that his achievement depends on a community of persons working together"
  23. Maybe has something to do with it being the weekend? Perhaps someone in Sales or Billing has to take a look into it? Not sure, just want to see the other side of the issue as well. You state it has happened in the past so last time how quickly did they respond?
  25. Maybe the train left the subway
  27. Maybe has something to do with it being the weekend? Perhaps someone in Sales or Billing has to take a look into it? Not sure, just want to see the other side of the issue as well. You state it has happened in the past so last time how quickly did they respond?
  29. The image shows it was Support, and not billing or sales, BUT it does remind me of a host years ago that would pull such nonsense. Send in a support ticket, and after the first reply, they escalated to Level 3 for no reason?!?!? Then moved the ticket billing to verify nothing?!?!!? Then moved the ticket back to support?!?!? Dumbest thing I've seen.
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  33. You can take a look at the whois info for the domain - https://who.is/whois/subwayhost.com
  35. They have a phone number and an email there, which you can use to try and reach them
  37. I hope you have offsite backups.
  39. I am guessing they migrated VPS to another host, but IP address did not switch over.
  40. Or a server crash, and still recovering VPSes.
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  43. Maybe has something to do with it being the weekend? Perhaps someone in Sales or Billing has to take a look into it? Not sure, just want to see the other side of the issue as well. You state it has happened in the past so last time how quickly did they respond?
  44. The ticket was opened last Monday - It's been a week now, and still no response or VM. When I first ordered the service last November, I used the VM for maybe a couple days and then the project got put on hold so I haven't touched the VM since. I go to log in a month ago and find it's not there, I leave it thinking maybe it's something weird going on with their VM panel, tried again last week and still nothing so I submit a ticket.
  46. Definitely seems like a scam storefront and IMO they shouldn't be allowed to advertise on WHT. They currently have threads for both VPS, Dedis and shared hosted from only a couple days ago, so they're definitely 'active' on here. I've opened another ticket.
  48. The ticket was opened last Monday - It's been a week now, and still no response or VM. When I first ordered the service last November, I used the VM for maybe a couple days and then the project got put on hold so I haven't touched the VM since. I go to log in a month ago and find it's not there, I leave it thinking maybe it's something weird going on with their VM panel, tried again last week and still nothing so I submit a ticket.
  49. This is no good. They might probably deleted it by mistake.
  51. How did you pay? Maybe contact your bank or paypal about this?
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  54. Try to find another communication channel to contact them. If they do not reply that might happen they did not get your initial ticket somehow. I recommend you be patient and try to make sure they aware of your issue. But if after that they will continue ignoring you that will not be good signal.
  56. Perhaps @MoSalah might be able to comment?
  58. I'm now in the same situation with another provider, does paypal can protect me against this issue?
  59. This is "digital services" i'm not sure i can give my money back.
  61. Definitely don't recommend these guys, had a ticket open for 3 days now about my VPS disappearing from my VM panel (for the past month) and no response. Paid for a year in advance and that money is more definitely gone.
  63. https://i.imgur.com/6Ou2e3j.png
  64. Hello,
  66. We apologize for being late ,
  67. Your vps has been migrated to another server and the new vps ip's exist in your clientarea,
  69. Please go to Products > Services and click on the service you have with us and you will see the information there,
  71. If you need any help please contact us again or submit a ticket and i'll be happy to fix the issues immediately for you.
  73. Have a nice day.
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  75. https://secure.subwayhost.com/
  77. Hello,
  79. We apologize for being late ,
  80. Your vps has been migrated to another server and the new vps ip's exist in your clientarea,
  82. Please go to Products > Services and click on the service you have with us and you will see the information there,
  84. If you need any help please contact us again or submit a ticket and i'll be happy to fix the issues immediately for you.
  86. Have a nice day.
  87. And how do we re-install etc etc? All it shows is "Status: Loading" and the IP.
  89. How come there hasn't been a response to support tickets in almost 2 weeks? Still haven't got anything.
  91. We apologize for being late ,
  92. I think the provider has some explaining to do, and probably owes OP some compensation.
  94. It would be interesting to hear their side of the story.
  96. And how do we re-install etc etc? All it shows is "Status: Loading" and the IP.
  98. How come there hasn't been a response to support tickets in almost 2 weeks? Still haven't got anything.
  99. I know we were late to answer the ticket as it was hold by one of our staff because one of our tech staff has a vacation and forget to forward the ticket to other tech staff,
  101. But i can see other tickets were answered at the time, So we apologize again for this mistake, And it should not happen again.
  103. If you need anything else please contact me directly or PM me here and i'll be happy to answer any questions for you.
  105. Best Regards.
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  107. https://secure.subwayhost.com/
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