Aruba Cloud Suspend Our Account - Horrible Experience
I′m professional developer, with more of 17 years old experience in this job and do all kind projects, and I thought I had seen everything possible in the world of hosting, from overselling in sharing hosting,
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and all kind abuses from companies to people that use these services, but always the life or some companies, give you surprises in your life each day and more, bad surprises, this it′s the case of ARUBA
https://www.arubacloud.com/
I was to test Aruba Cloud, more or less 3 years ago, exactly Wed., 23 dic. 2015 12:44 i start in Aruba Cloud for test, because i use during many years OVH, LeaseWeb, Contabo, and always test other providers, and i test all providers can, include many services from Russia, because always it′s good see new posibilities and services, i test recently hostinger, nice the company inmotionhosting, etc
Aruba Cloud during these years works nice, no many problems at all, and in the next months Alex - my friend - and Me go to upgrade services for offer this solution of Cloud with Aruba to some customers, actually we have some customers with his own accounts in Aruba, more or les 23 customers, and we manage the servers for our customers, servers level Medium and Big Space
But in our account have some servers 5 with price 1 €, and use for some test for OS distributions or templates give Aruba from his control panel, also we use for easy tests news control panels, reinstal os and after if all ok use in production or replicate websites, easy websites, for do changes, and customer reviews over changes
For me happend today it′s intolerable, and sorry Aruba, but your way to proceed, it′s not professional, you can′t do this, never in more of 17 years working in this, never repeat, any company suspend me my account, NEVER
The strange it′s I change my PayPal method because i′m very tired of PayPal, and use my Debit Card for first time for add credit, and the payment do in 7 of this month, without problem, i use my card from bank and the payment 12,10 was added my account, until i get 3 errors when payment, because, i forget i have my card turn off, and activate for send the payment when i see error in payment, finally activate from my bank′s app and all perfect, and payment process without any problems
During the time from 7 september 2018 to this day, 25/09/2018, never have any problem
Today we receive strange email and tell only, suspend our account, no more informations about :
noreply@admin.cloud.it
lun., 24 sept. 20:13 (hace 9 horas)
para yo
Traducir mensaje
Desactivar para: italiano
L'utente AWI-4037X è stato sospeso.
è stata avviata la procedura di disabilitazione delle relative risorse in data 24/09/2018 alle ore 20:13.
<p>_____________________________________________</p><p>ArubaCloud.com Customer Care</p><p> </p><p><a href="https://www.arubacloud.com"...;<a href="https://support.aruba.it"&a.../p>
And at the same time receive other email for go to ticket area and in this area see this :
Giacomo
Staff
24/09/2018 20:14
Dear Customer, we inform you that we are not able to identify you successfully using the details provided for the order n. 75449979 75217714. In accordance with article 10 of the supply contract, the Service has been suspended; we therefore ask you to provide us with a copy of a valid photo ID card and payment receipt, within the next 24 hours, so we can verify if it is possible to activate the Service again. We remind you that by failing to reply, article 12.1 of the contract will be applied and the Service will be cancelled. Do not hesitate to contact us for any further information and support. Kind regards.
Identity ???, ..... from 07/09/2018, until this date, i have in Aruba Account 8 EUR inside and in 07/09/2018, in this month i add 10 €, with VATS or IVA, 12,10 € and pay perfect and all
I add all informations in pics here
I call the number in Italy, and try speak in Spanish, and the guy theother side, tell me don′t understand me, i try speak in english, but the comunications it′s very poor, and this guy only tell me it′s necessary i send my ID, or Identity document and payment documents for can access my account !, i tell this guy what happend with my files, informations, my databases, all, all this things are my property and private, how it′s possible suspend account, without problems, and do this, why and at the moment nothing from support contact us for nothing
How it′s possible this, how can do this with 5 VPS inside my account, with zeo explanations about this and also how it′s possible do this when durin more of 3 years, always all payments are perfect and do for me, Pablo - Paul in English, and register all with my phone number where i receive my root password for access account of Aruba in first moment
Never see something as this in my life, never, only suspend accounts for send spam, phishing, or ilegal activities, but also, the websites have nulled traffic, and only speak about 2 orders, and one order it′s pay perfectly from 7 of this month and other order only placed, but no pay, because i placed other order with more money for use in aruba cloud account
https://drive.google.com/open?id=1FG...n_G6qjB_xq4Rdy
Payment Perfect, at this date all billing over my card :
https://drive.google.com/open?id=1cg...O_cGQz9VWiu5n-
Really sad all this, what happend with our files inside Aruba Cloud, all services and VPS are ok, and we pay all this services, i think Aruba know the privacy and this can′t do this in this way, because you can have your terms and conditions, but in this case ? what happend ?, i have personal account, other people we manage his servers have other concept in his account, but it′s ridiculous suspend our account when nothing happend, from day 7 of this month to 25 of this month, 3 weeks ago from payment, without any problem
And when call support, never answer, nothing solutions, NOTHING, wait 24 hours with websites offline, verificate my identity card, why ?, I pay from my debit card and when pay with my debit card put my security code in my card and redirect to to my Bank, and before i can send payment
Aruba if you can believe exists some problem, why don′t contact me, how you can do this ?, and create a several big problem, not only for me, for other people, can′t receive emails, can′t receive contact from websites, why ?
I hope this problem fix in the minimum time, but sorry Aruba, in these conditions, i can′t continue to believe this service it′s secure and safe, you kidnaped my servers, and also kidnaped my files and databases, need my files inside, because i haven′t backup from some files and i need, also i have money in my account, 15 €, what happend with all this ?, i want access my servers, because this problem no have any sense
Aruba company, i know from many years ago, you was my first hosting, and my first domains register, many years ago, when not exists for Europe other providers, and always think you′re friendly site for have your projects in your new Cloud Service, i hope fix this problem, and public here. Because, if this it′s one error think it′s important tell, ..... sorry it′s error, and if howewer i do something bad, tell me, ..... customer i need this but no suspend or hold account, and your sites for create a big problem, with SEO, informations and many things more
Really sad, this things happend, because if i can′t trust in one service, i can′t continue and grow in that company, the most important for me are my files, and fix this problem, i send you Aruba from ticket area my identity and documents with all data about transfers, and the last transfers, from PayPal in the last times, and the las from my Card with my Bank
Please fix this problem wit my account Aruba, and continue to say, very sad this, with many company competitors, this it′s no way for relation with customers, thank′s community
LEVEL SUPPORT FROM CHAT, INCREDIBLE, REAALLY INCREDIBLE, REAL NIGHTMARE, INCREDIBLE, .....
P.A.Alessandro
Empleado
Invitado: Problem with vps and account Gentile cliente (775717X@aruba.it), la tua richiesta è stata inoltrata all’assistenza con ID nr: 1854625.
P.A.Alessandro: hello
Invitado: yes hello
P.A.Alessandro: this 1854625 is a tech request about suspension?
Invitado: i′m here from 2015 more or less and never have problems, i don′t understand why happend this send me email about the last payments and i pay using my card until payments i do with paypal
Invitado: but y pay day 7 of this month and chrge this amount without problems
Invitado: also it′s incredible suspend account with 5 vps inside and create me very problems when what′s theproblem and also send documents and all
Invitado: i don′t understand this never happend me this in other sites never
Invitado: also until the last charge of credit i have 8 euros in my credit
P.A.Alessandro: i can't chek all the request id, specially if is about suspension (they are in charge of other dept) but i'll ask to right dept to solicit control and solution
Invitado: without problems
Invitado: this it′s incredible, how its possible do this it′s tremendous drastic operation and impact over people it′s very big
Invitado: if something happend call me or send me email, from day 7 of this month without problem and load credit this day
Invitado: i works with other friend as freelancers and use for test our scripts show something some customers about jobs but the question send staff@thefactoyweb.com only put in ticket about this 2 amounts or orders for 6 € ad 10 one order only placed the other placed and pay perfect and i send pdf documents with id track in my bank and all
Invitado: i call also by phone about this 4 o5 times more and try speak and nothing
P.A.Alessandro: if there's a suspension is usually for security reason, you'll recive answer as soon as possible
Invitado: the only problem i have its that when put the card i forget i have deactivated from my app because always y pay, and deactivate the card because my cards have chip nfc and for prevent problems always deactivate, and when give error for payment forget activate, i put the card activate and payment perfecto, but this happend 7 september today it′s 25 and y my bank the payment it′s ok
Invitado: as soon as possible, but please understand inside some servers have databases that i need and i′m owner of these informations
Invitado: my god
P.A.Alessandro: i understand but if we recive security notification we need to suspend the account first of all
Invitado: but sorry security notification from what, if problem it′s payment or something until this payment i have 8 € inside, why do this, and my websites or servers no have traffic and all it′s ok, no haye any problems, and security ok, but what kind security if the payment it′s right my god, if all it′s ok, and security , which it′s the reason for this ? i send all kind documents from bak etc, for single 10 euros
Invitado: And my informations what happend with my files and all, and some websites no mine,
Invitado: more of 3 years here without any problem for nothing
P.A.Alessandro: as i said i can't check this kind of request id, but if there's a suspension on account there's a good reason. the detp that has in charge your request will answer as soon as possibile
Invitado: Inside server i have some jobs and i have those files out of this server, job for other people, and it′s my job and i cant access those files
Invitado: i send al labout bank transfer money from my card and all what happend now what happend sith my money with my files and all which it′s the problem
P.A.Alessandro: sir i can't access to your request 1854625, i can't check the suspension reason, i can re-activate an account, i can just solicit to right dept... if you need to add some answer to this request 1854625 is better to write on the request panel cause this chat is for presell
Invitado: I works as developer 17 years ago, never in my life happend this kind of think never, icredible this, incredible
The guy from other side, leave alone speak, solutions nothing, suspend it′s good reason, and what reason ???, incredible, it′s incredible, yo go and pay for service and you believe in the service and slow, zero solutions for this, etc, really incredible, and what happend with my files, my data, i have 2 webs i create inside and working with changes for customer and can see, and these changes i haven′t out, really ridiculous this , really ridiculous, how it′s possible, and how it′s possible these people works in this way, this it′s the worst think i show in my life never have any problems, never, how it′s possible this, i want accedd my databases and my files, it′s incredible, really incredible
Finally account it′s reactivated, but sorry Aruba, but your answer it′s very poor and these things don′t give me security for my websites and business, if provider as Aruba can shutdown account with 5 VPS, no secure for job, and also never give explanations, for me Aruba, it′s the last time, no more stay in Aruba, when the credit it′s zero, go out , no want more nights as the today, no want more problems, and no want more nightmares
With my websites, my files, and my customer no play nothing, really sad, very sad, because really like Aruba Cloud, but for me not secure, as also, pay me documents no, no, my privacy for me it′s the same important as the servers, and no more this, never have problems in this way with ovh, or liquid web , hostens, never never suspend me account, never, very sad, but Real
Dear Customer, we thank you for the documentation provided. We carry out more checks on the orders indicated. We confirm that the account has been rehabilitated and we have proceeded to reignite the VMs present. We remain at your disposal Best regards
Sorry Aruba, this it′s not serious, no excuses, no explanations, no for me more this service, i want speak with humans, no with this kind of people, in the future move out from here for always, regards forum
Finally account it′s reactivated,
Good to hear
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