Information you will need
Service Tag Number(USUALLY 7 #'s and LETTERS) which is still under
warranty(!)
Their account email address.
Their name.
Their original shipping address.
(Please note by their I mean the person who originally owned the Service
Tag)
Find a slave
Go to craigslist or ebay(http://craigzoom.com/) and search for the
alienware computer that you
want. In my case, an alienware m17x.
Email or if ebay message them. them saying something like:
"I don't want to be scammed anymore so can you please send me the
alienware service tag number and original shipping address and I will get
to
you asap."
Make sure you send this email to multiple people to guarantee someone
will do it.
They should reply with the information you want. If not, a little extra
work is required to convince them to send it to you. Be creative!
If the service tag is registered try other people or you can call dell
and tell them that you need it changed in your name and you will need the
information at the top. Like email address, name, shipping address, etc.
Once you have the information... Call up dell
1-800-ALIENWARE or 1-800-254369273
Follow these instructions...
They will prompt you for four things at the beginning.
1) First press 4. Then they will ask you if the unit was purchased before
a date.
2)Press 2. That will then connect you to support. The first thing that
support should ask you is for the service tag number. Give them that
number that you got from the slave you choose.
3) After they ask what can I do for you today follow the conversation but
make sure you reword it. Again, be creative!
Conversation Exapmle
Me: My dell won't cut on... it just wont cut on. I received the laptop as
a gift for my birthday a while
back from a relative and I don't really know what to do. I know all the
information you need to know
about who I got it from.
Them: They will instruct you to press the power button down for a minute
and unplug the system
from the wall.
Me: I did it and it still doesn't turn on.
Them: Ok we only have one option for you. You can mail it in and we can
take a look at it.
Me: I have gotten blood on it by cutting my finger on the case.
(NOTE: They will not take a bloody laptop back so they will ship you a
new one. Just say you got
more than a lot on it)
Them: Ok we will ship you a new one.
Me: Can you ship it to a different address because I'm currently on
vacation for about 4 weeks.
Them: Yeah what is the original address?
(Tell them the original address.)
Them: Ok everything is approved and the unit will be shipped in 3-4 week
