Can anyone in Apple, iTunes, or the entire iOS community explain one simple question? Why is there no way to restore or reset the encrypted password for a backup? The are many ways to create two-three step procedures and questions to authenticate you are indeed the owner. Why does Apple just apologize and continue to read from the playbook. I had a phone issue, backed it up and went to the Apple Dealer to service the unit, they broke the phone and replaced it, then I was asked if it was recently backed up, I stated last night, so the technician proceed to set it to factory settings. At home, I went through the simple setup procedures, and then it happened, backup password was incorrect, though it has never been changed and written down. Again back to the question, why was this overlooked, how come support is not equipped with the proper methods on assisting recovery? If I can't get this back I will have lost MANY years' work and contacts, Help, there has to be a way! I have to go to speaker phone mode. I went to the Apple Store and they determined it is hardware issue and suggested to replace the screen. Since the phone is still under the 2 year warranty, the screen replacement is free. When I went I went back to pick up the phone, they said they have detected moisture in my iPhone 8. My iPhone 8 is about a year old. I have been very careful with the phone and I have never dropped it into the water or spilled any water on the phone. Given that iPhone 8 is supposed to be WATER RESISTANT, I don't see how it can be so easily have moisture inside the phone. I would like to see if others have similar issue. I have been using iPhone since iPhone 3S. This is not the type of product quality nor the excuses I expect from Apple. However, it was locked, maybe even stolen. I called Apple support, asked if they would contact the account owner associated with it, and ask if him if it was stolen from him. They refused, even though Apple clearly has the means. The watch displays the account information of the registered owner when I try to sync it with my phone. Seemingly, this would be the purpose of locking the product, so that if someone tries to register it who has stolen it, they can be tracked and the product can be returned to its rightful owner. To me, I feel deceived, because I trusted Apple was doing the locking to HELP us. Instead, it is nothing more than a ploy to force new phone sales. There seemingly are two most probable explanations: 1 The product actually is stolen. For either reason, reaching out to the registered owner and asking if their product has been stolen, seemingly would be a PRODUCTIVE response. Apple support outright refused to do this, even after transferring 2 times to a higher level supervisor. More outrageous, they lied to me and told me they are not allowed to send out eMails to registered owners. I then insisted they read the Terms of Agreement, which specifically addresses how they are allowed to send out an eMail for exactly such purpose. After insisting they read the Terms, the 3rd person I supervisor I was transferred to refused repeatedly. Apple is not an honest company to do business with, This is not the only example where they force sales when not needed. There are several examples of this duplicate deception that are inherently built into their business model. Apple, you are DISHONEST! I have no complaints about employees who are so friendly. The system reminds me of Subway, where one person takes your order and passes you off to the next person. My appointment was at 12:40 and I was finally approached at 1:00 20 minutes late. They act like they are heart surgeons and there is a vital need for their services. They may know their product, but they are by no means geniuses as far as customer service goes. What a rip off! My 89-year-old mother CANNOT afford one. She used it to enjoy pictures on photostreams of her grandchildren and great-grandchildren - SHAME ON YOU APPLE!!! We will be desperate before we buy another product from you. When I sent my headphones, there was no physical damage. It was just not charging. I called them and talked to manager. He said his technician will not do such a things because he has camera set up at repair station. They need to be sued. For more information about reviews on ConsumerAffairs. I managed to get her phone unlocked with the side of Apple Tech Support, but to finish up and get her phone usable again, she is again being asked for her forgotten password. Apparently, the entire recovery process is completely automated. No human can expedite the recovery. There may be no humans in the recovery department. It advised her that she has to wait 10 more days for another communication so she can finally reset her password. It would have been so easy, since her account was verified, to just email her the forgotten password. She has health issues and relies on the phone. Can only call 9-1-1... I think, if someone in the Pentagon, the Defense Department, Congress etc were locked out, they would be unlocked much, much faster... I do not believe that the recovery department is run by machines. But APPLE, they have dropped the ball. The problem was it would no longer power up. So I arranged with Apple to send it in for repair. Two days later they send me pictures of a watch that was totally destroyed. Shattered screen, damaged case. The watch I sent them looked brand new. I have no idea what they did. I talked with several people all with the same cookie
