No matter if you are new or experienced in the field, this book gives you everything you will ever need to learn about preparations for ISO implementation projects. ITIL Gap Analysis Tool While performing daily IT Service Management activities i. How efficient are they? What is the best practice? You can compare your processes, functions and activities with best practice that other colleagues are using — by implementing ITIL. ISO 20000 Gap Analysis Tool The ISO 20000 is a Service Management System SMS standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfil service requirements. The ISO 20000 Gap Analysis Tool can be used to check your organizations conformability with ISO 20000 requirements. This white paper aims to help you budget effectively, and prevent any unnecessary expenses from occurring. Not only will you learn budgeting benefits and tips, but also how different implementation options can impact your overall budget. White paper, PDF format When implementing ISO 20000 you may find it daunting deciding which method to follow. This white paper outlines the pros and cons of both going it alone, and hiring a consultant. It offers detail on both techniques, helping you make an informed decision as to which is the most suitable approach for your business. This white paper clarifies exactly what documentation you need, as well as outlining non-mandatory documents that are commonly used. It also offers help on structuring these documents, in a straightforward and easy-to-follow format. White paper, PDF format Implementing a project like ISO 20000 can be costly if you do not budget in advance. This white paper aims to help you budget effectively, and prevent any unnecessary expenses from occurring. Not only will you learn budgeting benefits and tips, but also how different implementation options can impact your overall budget. White paper, PDF format When implementing ISO 20000 you may find it daunting deciding which method to follow. This white paper outlines the pros and cons of both going it alone, and hiring a consultant. It offers detail on both techniques, helping you make an informed decision as to which is the most suitable approach for your business. This white paper clarifies exactly what documentation you need, as well as outlining non-mandatory documents that are commonly used. It also offers help on structuring these documents, in a straightforward and easy-to-follow format. Use this matrix to understand how both standards complement each other and learn how to implement them much more quickly and easily together. White paper, PDF format In the past, there were two main routes to gaining ITIL and ISO 20000. Piece together the documents and information needed from a variety of sources, or hire a consultant for hand-holding through the process. The former option was cheaper, but often ended in failure. The latter was very expensive and resulted in the valuable knowledge and expertise gained from implementation not being retained in the business. Presentation, MS PowerPoint template This PowerPoint presentation is used to present to the project sponsors project objectives, targeted project results, project risks, mitigation of project risks, milestones, project organization, implementation deadlines, tools and reporting during the ITIL implementation project. Template, MS Word format Management approval is a key milestone when starting an ITIL implementation project. Use this document to prepare yourself for management presentation. Explain reasons for ITIL implementation, purpose of the project, project duration and structure, resources needed and deliverables of the project. Template, MS Word format The purpose of the Project Plan is to clearly define the objective of the ITIL processes and functions implementation project, documents to be written, deadlines, and roles and responsibilities in the project. The document is used to gain control and increase efficiency of the ITIL implementation project. Checklist, PDF format Implementation of the ITIL processes, i. So, every process needs documentation to describe its purpose, activities, roles, and measurement. This is a prerequisite for a managed and controlled IT Service Management environment. This list enables you to get a clear picture and understanding of which documents are needed for efficient management of processes and functions according to the ITIL framework. Learn more about the 20000Academy 20000Academy is one of the Academies of. Advisera specializes in helping organizations implement top international standards and frameworks such as , , , , , , , , and. Over the years, Advisera has become a global leader in the provision of web-based training and information security management and ISO 22301 business continuity management. Our products are of best-in-class quality. With a proven performance record of successful implementations in more than 100 countries, our world-class customer support ensures success. All of your personal information, including credit card number, name, and address is encrypted so it cannot be read during transmission. You are protected by your credit card company in the case of a fraudulent transaction with any purchase. AES-128bit SSL safe Online payment services are provided by BlueSnap and 2Checkout.
