If you don't find the answer you can ask though due to volumes we can't guarantee replies. Can they resolve your problems you are having to log-in, and what details do you have to give? Have you used this chat before? Their 'chat now' link does seem to open on a secure server basis, but I would imagine that even so, they are careful about which details they ask you to share. I know from past experience with them that their English is not good so presume it is staffed overseas. They are unable to access your personal details you have to telephone NatWest if you need help with your account. They just guide you to where you can receive help for your enquiry. NatWest's webchat can access your accounts and make changes. I recently ordered a replacement debit card via their web chat. Once you're logged into internet banking, if you open the live chat, it automatically gives them access to your accounts, and already has your name programmed into the chat. Also, NatWest are working on implementing a 'messaging' system in internet banking, similar to that of HSBC, First Direct and Nationwide. NatWest's webchat can access your accounts and make changes. I recently ordered a replacement debit card via their web chat. Once you're logged into internet banking, if you open the live chat, it automatically gives them access to your accounts, and already has your name programmed into the chat. Also, NatWest are working on implementing a 'messaging' system in internet banking, similar to that of HSBC, First Direct and Nationwide. I have generally had good experience with RBS live chat during the day with pretty much all requests resolved and not so good at night when they don't seem to have access to the account details. I get the impression it is staffed overseas overnight. I's fine for basic things. I closed some old redundant savings accounts like this. It's probably quicker on the phone but personally I have an aversion to call centres so it suits me. I asked about downgrading a Black account now that some of the benefits are being removed but was told I had to speak to a manager because it included insurance products. I wasn't convinced by this but I suspect the webchat people are probably not authorised to do everything. If you're curious about it, just give it a try and pose some inane query and see if you like the response! I actually found it easier than talking to their foreign call centre staff. Got the job done though and saved me paying for an annoying phone call. We're a journalistic website and aim to provide the best MoneySaving guides, tips, tools and techniques, but can't guarantee to be perfect, so do note you use the information at your own risk and we can't accept liability if things go wrong. Its stance of putting consumers first is protected and enshrined in the legally-binding. Please read the , , , and.
