During the trial period you can change to a regular plan at any time. As you will already have given your bank details upon registration, we can provide you with the newly ordered download volume without any delays. We guarantee, of course, that your details will be handled confidentially and will not be used without your permission. You can change your monthly subscription into a long-term subscription after one month. You can change your long-term subscription into a monthly subscription 30 days before the expiration date. Please remember that changes are applied immediately. Troubleshooting Did you complete the registration process? If so, please check your spam folder for e-mails from usenet. You can still find no e-mails from us? Please check if the payment has already been completed: Log in to your PayPal account and check the status of your payment. If the payment status is a different one, our Customer Care will be glad to help. You can contact us via our support form or hotline. If you did not receive a callback you can request the security code anew. All necessary information can be found in the email that you have received from us. If the second attempt fails or if you have not received an email please contact our support team. General information Subsequent to your free usenet. Alternatively, you can already choose from the following running periods while you are still testing usenet. Please check if the payment has already been completed: Log in to your PayPal account and check the status of your payment. If the payment status is a different one, our Customer Care will be glad to help. You can contact us via our support form or hotline. Your contract will be reactivated as soon as possible, generally within 7 days. If any outstanding amount shows up, simply contact our friendly service team either call our Support Hotline or use our Online Support Form. We will help you to process for your payment, so you can access your download volume shortly. Please click on the link we have sent you in the reminder to pay the invoice which has not been settled yet. If you have any questions regarding the invoice, please get in touch with our accounting department. You will find the contact information in the reminder. As soon as we have received your payment, your account will of course be reactivated as soon as possible. In the next step, you can select your desired package if you are currently subscribed to a package with a duration of up to one month. If you are making use of a plan with a running period of several months, you have the advantage to prepone the next months download volume. Example: If your contract was completed on the 1st of the month, but you realize by the middle of the month that you need additional high speed data volume, you may easily draw data from the next month. You can repeat this process as many times as you wish until your entire data volume from the last month of the contract has been drawn. This will not change the terms of your package. Once you have drawn the entire data volume from the last month of your contract, you can extend your contract under the above menu item or order another package. The term of the new package shall commence immediately. You can choose between the following options: - Via phone - Via mail - Simply use our online support form During the trial period the contract can be cancelled at any time. If you have a regular plan you must finish at least 7 days For packages with a one-month term or one month for packages with a longer term before the next subscription renewal. Please try the following options: - de-activate security software anti-virus-programmes, firewall before starting the installation - uninstall all existing versions of Microsoft. NET framework - re-install Microsoft. NET framework you can find the latest 32- and 64-bit versions at www. Please also provide us with information on your operating system and security software you are using. Please note that after your order it can take up to 10 minutes until your account is activated. If the log in still is not possible after that time frame, please make sure that you have paid attention to lower and upper case letters. Should you still not be able to log in, please contact us. To ensure a fast and adequate solution, please attach the text of the received error message to your inquiry. You can use our service with any newsreader. You may also have other active downloads running. The following options will help you narrowing down the problem. Please close such programmes to check whether your download speed will increase. Please check your internet access. You may need to contact your ISP. If you still cannot log in, please contact our friendly Customer Care in writing or over the phone. If you subscribe to newsgroups, you define where your search commands are executed - this gives you the option of excluding certain parts of the Usenet which you do not want to be searched. This increases the quality of your results. Subscribing to newsgroups does neither imply any additional charges nor does it use download volume. Further information When using the search-function, you do not search the entire Usenet but an index. This greatly increases search request performance - searching through more than 800 terabytes of data only takes a split second. Under very rare circumstances, a specific file may not be available. Please perform another search at a later stage. If you start a download with the Filemaster it will automatically download all necessary files, unpack them and put them together. If you have already downloaded. The software will then unpack all the files and put them together.
