Arlo cameras are well-regarded for their high-quality video and smart home integration. However, users may encounter issues such as their **Arlo camera offline, or Arlo camera not recording. Understanding how to troubleshoot these common problems can ensure that your security system remains effective. Here’s a detailed guide on resolving these issues with Arlo Support.
Arlo Support
For users facing difficulties with their Arlo cameras, Arlo Support is a valuable resource. Arlo offers various support options, including online guides, community forums, and direct customer service. You can access support through the Arlo website or app, where you'll find FAQs, troubleshooting tips, and contact information for technical support. Ensuring that you have the latest firmware updates and following the recommended setup procedures can prevent many common issues. Visit https://www.tech-help-support.com/arlo-support/
Arlo Camera Offline Problem
One of the most common issues users face is their Arlo camera offline. If your Arlo camera isn’t connecting to the network, follow these troubleshooting steps:
1. Check Power and Connectivity : Ensure that the camera has sufficient battery power or is properly connected to its power source. For wired cameras, verify that the cables are securely connected.
2. Restart Devices : Restart both the Arlo camera and your router. Sometimes, a simple reboot can resolve connectivity issues.
3. Check Internet Connection : Ensure your internet connection is stable. Test other devices on your network to confirm that there are no general connectivity issues.
4. Re-sync the Camera : If your camera remains offline, re-sync it with the Arlo base station or hub. Follow the instructions in the Arlo app to complete this process.
5. Firmware Update : Ensure that your Arlo camera’s firmware is up-to-date. Check for updates through the Arlo app and install any available updates. Visit https://www.tech-help-support.com/arlo-camera-offline/
Arlo Camera Not Recording
If your Arlo camera is not recording, it could be due to several reasons. Here’s how to address this issue:
1. Check Camera Settings: Ensure that the camera’s recording settings are properly configured. Verify that motion detection is enabled and that recording schedules are set correctly in the Arlo app.
2. Verify Storage : Check if the cloud storage or local storage (if applicable) is full. If storage is full, your camera will stop recording until space is cleared or additional storage is added.
3. Inspect Motion Detection Settings : Adjust the motion detection sensitivity settings to ensure that the camera is set to detect motion effectively. Too low sensitivity might result in missed recordings.
4. Review Account and Subscription : Make sure your Arlo subscription is active and includes cloud storage. If your subscription has expired or doesn’t cover recording, you may need to renew or upgrade.
5. Restart and Re-sync: As with offline issues, restarting the camera and re-syncing it with the base station can sometimes resolve recording problems. Visit https://www.tech-help-support.com/arlo-camera-not-recording/
Conclusion
For issues with your Arlo camera such as it being offline or not recording, following these troubleshooting steps can help you resolve common problems. If these solutions don’t resolve the issues, reaching out to Arlo Support for additional assistance is recommended. Proper setup and regular maintenance of your Arlo system will ensure reliable performance and security.
