Skype for Business desktop clients connect to the server through many components and several configuration settings. It connects the Active Directory with Office 365 and provides users with a single sign-on for Office 365 services skype for business login desktops and mobile devices. Single Sign-On essentially provides a generic single sign-on solution by storing and transmitting encrypted user credentials across the network boundaries. In order to do that, it uses the Office 365 credentials previously cached in the Windows Credentials manager. Office 365 brings these three main identity models to set up and manage user accounts: Cloud identity, Synchronized identity, and Federated identity. The Federated Identity model brings with it Single Sign On capabilities. Moreover, corporate environments very often require a password change, which means that password changes will also occur in Active Directory, and there will be collateral issues due to password replication disruption or latency. How to Troubleshoot Skype for Business Login 1 Internet Explorer: Clear the Cache The same applies when using different browsers On Internet Explorer, click on the 3 dots in the upper right and go to Settings. Clear Browser data, click on: Choose what to clear. Select all the checkboxes and click on Clear. Credentials are saved in a special folder called Vaults. This data is then used by Windows itself or other applications, such as Windows Explorer, Office 365, Internet Explorer, and a few others when running the authentication processes. In the search box, type: Credential manager. Expand each password field, and remove the stored password by clicking on Remove. Repeat the process for each stored password. On the search box type: cmd. Go to the Exception tab, and check if Skype is included among the exceptions: In this case, if Skype is displayed in the Programs and Services list, highlight it and click Delete. If the Windows Firewall asks to block Skype, click Unblock. If the issue persists, do the following. Select the Office Pack you want to repair, and then click Change. Click either on Quick Repair or Online Repair. Restart your pc and see if Skype can now be accessed correctly. One skype for business login to verify that is properly registered. Provide your Office 365 credentials and start the test. Check the Office 365 Health Status Portal Last but not least, remember: Always keep an eye on the Office 365 Health Status Portal. It will be enough to provide the user with such information and kindly ask to wait a while. No remote troubleshooting sessions will, therefore, be necessary. The site provides information about the known issues and maintenance activities in progress by Microsoft for each Office 365 environment. What other problems do you experience with Skype for Business. Nicolas is a Business Development Specialist at SherWeb. He has worked his way up through SherWeb, starting in Technical Support level 2 before switching to Sales. He is now in the Business Development team, and his knowledge of Office 365 is extensive.
