It's a sign of the times that my posts are focussed on pandemic crisis response at present. In my spare time, I'm a retailer 😂.
The changes that we've announced today, across Waitrose and John Lewis, run ahead of any formal change in government guidance. It can be comforting for a business to stick rigidly to the detail of the regulation, but sometimes there's a need to go a bit further in order to capture the spirit of what's really required.
