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SUBMITTED BY: antoineh1

DATE: May 5, 2016, 12:38 p.m.

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  1. Me:
  2. I was promised a refund on the difference between standard and express shipping. It hasn't happened, I was told it was escalated but nothing has happened.
  4. Natasha:2:14 PM
  5. Hi Mateusz
  7. Me:
  8. Hi
  10. Natasha:2:14 PM
  11. May I have your order number or ticket number please?
  13. Me:
  14. 9344073777
  16. Me:
  17. I should explain though.
  19. Natasha:2:15 PM
  20. go ahead
  22. Me:
  23. I received express shipping, I'm not one of the ones who bought express but received standard instead.
  25. Me:
  26. I was promised refund between standard and express in early march, when I was talking to one of your support guys over the phone. I wanted to change it from express to standard, and he said he'd guide
  28. Me:
  29. me through the process, so we did, but I couldn't do it because it was sold out at the time in denmark. Instead he talked to his manager and he told me I would get a refund for the difference.
  31. Natasha:2:17 PM
  32. Thank you for clarifying that.
  34. Me:
  35. So that happened, and I confirmed it later with 2 support representatives. They told me I should write after I've received my vive.
  37. Me:
  38. I talked over live chat to another support representative a while ago and explained the situation and he said he'd escalate, but I haven't seen anything new yet.
  40. Natasha:2:20 PM
  41. Yes, from what I see your issue has been escalated.
  43. Me:
  44. I see, I never actually got explained what would happen
  46. Me:
  47. Should I expect a call? Or an email or something? And how long would that take?
  49. Natasha:2:22 PM
  50. Normally it should be calculated by the system & you get refunded the difference.
  52. Natasha:2:22 PM
  53. Let me double check for you.
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