In this article, you can find information on registering the MakeMusic notation product you just purchased, how to authorize a computer with that product, some information on common errors during authorization, and how to deauthorize Finale. The authorization and deauthorization sections as detail a couple of different methods for completing these processes and what to do when things aren't quite going as planned. This involves logging into your MakeMusic account and filling out some prompts. Information you will need includes which product you are trying to register and your serial number serial numbers begin with four letters and then have eight alphanumeric characters after a dash; i. Authorization Authorizing your notation program on a computer When you install a Finale notation program, you must authorize the computer by entering your serial number into the Authorization Wizard. After 30 days, if you do not authorize your product, your program will stop saving or printing; however, you can still authorize anytime after 30 days. Windows users : Right-click the desktop icon for the program and select Run as administrator. If you happen to run into any errors along the way, please see. Authorizing Finale offline, or when an internet connection is not recognized If you do not have an Internet connection, or Finale is not recognizing your internet connection, you will see this message: If you see this message, click Continue and then continue with the steps below to authorize your software manually. Note: Previous versions of Finale software may say Website or telephone for the first option. Finale technical support is now exclusively online. Type that code into the Authorization Code field in Finale to complete the process. If you run into any issues, please feel free to for further assistance. Resolving common authorization errors In some cases, an error messages appear during of the authorization process. Below are some common authorization errors that occur. Select an error message below for possible solutions. Windows users : Right-click the desktop icon for the program and select Run as administrator. Click Yes to confirm. Please refer to the information at the top of this article for the correct serial number formatting and that this is the correct number for your product. In order to use this serial number to authorize a computer, first log into your MakeMusic account by using the Register Now button at the top of this article. If you do not currently have an account, you can create a new account with the same link above by choosing Create New Account at the login page. Once logged in, follow the on-screen steps to register your Finale product serial number. After this you can use your serial number to authorize a computer. Please login to your MakeMusic account and verify the correct email address that is on your account. Please note that if you have attempted to authorize with an email address that is not on the account that the serial number is licensed to, the email address on the account will receive email notification of this. Note that if you are using a site license serial number that is registered to an account other than your own personal account, please contact the administrator of that account to get the correct information. If you run into any issues logging into your MakeMusic account, please feel free to for further assistance. Please go to your MakeMusic account and verify the product and version your serial number is valid for. To verify the version you are attempting to authorize, first cancel out of the Authorization Wizard. Then go to the Help menu on Windows or the Finale menu on macOS and choose About Finale... The About window opens and will have detailed information about the product you are using. Deauthorizing your notation product Deauthorizing Finale on a computer frees up a seat making it available for use on another computer. It is important to deauthorize Finale before upgrading your operating system, reformatting your computer, replacing your computer, or moving Finale to a new computer. There are a few different circumstances under which you could be deauthorizing Finale, please choose the option below that applies to you. Deauthorizing with the application If you have an internet connection, you can deauthorize Finale form within the application. On Windows, please be sure to open the application by right-clicking the desktop icon or start menu icon not the taskbar and choosing Run as administrator. If the deauthorization was successful you will see a dialog box saying so. If the program does not deauthorize, or you get a message saying that the deauthorization process failed, please see. Managing your authorizations without access to Finale There are many reasons why you may want to manage your current authorizations without access to Finale. You may have experienced a computer failure, replaced a computer without deauthorizing, or maybe you don't have access to the internet on your computer and you have to use another computer to manage your authorizations. Fortunately, you can view and remove authorizations for each of your serial numbers from your MakeMusic account. After you've logged in, you can click the green Manage Authorizations button in a product section indicated below to view your current authorizations. Before removing an authorization from your account, please first from the computer you are deauthorizing if you still have access to it. If you do not have access to Finale on that computer, or you have uninstalled the program, you can remove an authorization from your account by clicking the DELETE link for that authorization depicted below. You will be prompted for a reason for the deauthorization. Please choose the reason that most closely applies to your situation, or choose other and type a few words describing your situation. Deauthorization failed If your deauthorization failed, you can view and remove an authorization from. Before removing an authorization from your MakeMusic account, please first. After you've uninstalled Finale and logged in to your MakeMusic account, you can click the green Manage Authorizations button in a product section indicated below to view your current authorizations. You can remove an authorization from your account by clicking the DELETE link for that authorization depicted below. You will be prompted for a reason for the deauthorization. Please choose the reason that most closely applies to your situation, or choose other and type a few words describing your situation.
