Executive information systems and dashboards facilitate use of the balanced scorecard by enabling top managers to easily track metrics in multiple areas, rapidly analyze the data, and convert huge amounts of data into clear information reports. The scorecard has become the core management control system for many organi¬zations, including Hilton Hotels, Allstate, British Airways, and Cigna Insurance. British Airways clearly ties its use of the balanced scorecard to the feedback control model shown earlier in Exhibit 11.3. Scorecards serve as the agenda for monthly management meetings, where managers evaluate performance, discuss what correc¬tive actions need to be taken, and set new targets for the various BSC categories.26
